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  1. #1
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    Confirmed Patch Problem from last Patch Tuesday - KB3121461

    Can someone who also recently patched check my finding please (Win 7 64 bit).

    I installed around 18 patches yesterday (security and MS Office 2007), I noticed this evening when I booted I got an error "Windows Explorer has Stopped Working". The reason I really noticed this was that at work today IT had applied some patches and I had the same thing happen. It only seems to happen the once.

    Just to check I ran SFC /SCANNOW which reported errors.

    I restored a disk image I had taken last Saturday and ran SFC /SCANNOW which came back clear (Windows Resource Protection did not find any integrity violations.)

    It may have been a glitch but worth checking if you've recently patched
    Last edited by Slorm; 2016-01-15 at 16:55.

  2. #2
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    You could try applying the Office patches first. They probably won't affect anything in Windows. Make a new image. Start applying the Windows patches one at a time testing Explorer after each patch. If/when explorer starts having issues then it should be easy to identify the patch and remove it.

    Joe

  3. #3
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    Quote Originally Posted by JoeP517 View Post
    You could try applying the Office patches first. They probably won't affect anything in Windows. Make a new image. Start applying the Windows patches one at a time testing Explorer after each patch. If/when explorer starts having issues then it should be easy to identify the patch and remove it.

    Joe
    ...and let us know which one it was, please !

  4. #4
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    I'll check on the office pc tomorrow as I think IT only put one or two patches on, so it may help narrow it down and save some work.

    Just to avoid any confusion this is Windows Explorer not IE that threw the error
    Last edited by Slorm; 2016-01-14 at 17:45.

  5. #5
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    Checked the office pc and no problem, so it looks like the Windows Explorer error was a coincidence (it only happened the once here).

    When I get home I'll take Joe's suggestion and put them on one by one and run sfc /verifyonly after each one. Maybe it was just glitch, but there's only one way to find out

  6. #6
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    I did mine yesterday as well (Win 7 Pro 64-bit, no MS Office) and had 13 updates. All went well except 3123479, "Microsoft security advisory: Deprecation of SHA-1 hashing algorithm for Microsoft root certificate program" failed to install. Just redid it and it installed just fine.

  7. #7
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    Quote Originally Posted by Fascist Nation View Post
    I did mine yesterday as well (Win 7 Pro 64-bit, no MS Office) and had 13 updates. All went well except 3123479, "Microsoft security advisory: Deprecation of SHA-1 hashing algorithm for Microsoft root certificate program" failed to install. Just redid it and it installed just fine.
    That one is intended for IT professionals. and is otherwise optional according to Patch Watch.

  8. #8
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    Found it.

    I've been at it most of the night putting them in one by one and got a fault on KB3121461
    __________________________________________________ _____
    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log
    __________________________________________________ _____________________
    I'll try removing it and recheck

    EDIT: After removal and rerunning sfc /scannow it seems repaired
    __________________________________________________ _____________
    >sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log

    sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    __________________________________________________ _____________

    Just in case it's a SSD cell error of something, I'll load a different update check it's clean then reinstall KB3121461 to double check it's the cause

    EDIT3

    After installing 3 other upgrades

    __________________________________________________ __________________
    >sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    __________________________________________________ _______________________

    Now reinstalling KB3121461 - result

    __________________________________________________ ____________________
    >sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log
    __________________________________________________ _____________________

    I would say that the result is pretty conclusive as it's reproducible

    Final note, if I run sfc /scannow a second time it is reported as being repaired however how safe that is I don't know as possibly it may break the patch in some way
    Last edited by Slorm; 2016-01-15 at 16:52.

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  10. #9
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    I am experiencing the same problem with "Windows Explorer has stopped working" It is driving me crazy and it started happening sometime in January. I am here tonight reading this forum to try and find a solution. I am running Windows 7 SP1 and have done all updates except for the WIN 10 forced install. Hopefully someone will shed light as I continue to read.

    NSmith

  11. #10
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    Have you tried the SFC /scannow suggestion?
    What have you tried?
    Do you have an image backup of Windows - any backup?

    cheers, Paul

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