Word2000 error message

[m-r]

A colleague has asked me to solve the problem on her laptop of Word's putting up the error message "Do you want to revert to the saved version of <XXXX> ?" every time she opens a document. Before getting around to looking into that, I started using a new laptop yesterday -- and it's showing exactly the same error message.
I believe it has to do with Word2000's not closing files properly when they're created, but I can find NOTHING on the topic in the MS Knowledge Base.
Erhm ... help ? Please ?

[gwhitfield]

Hi,

I've usually received that message when there's another copy of the same document open elsewhere- on another Word session on the same computer. I don't know if it can occur if you have the document open on another logon to the LAN. It's also possible that Word previously crashed with this document open; and that Winword.exe is still running in the background Check the task manager to make sure that's not the case.

Does this apply?

Geoff

[m-r]

No, Geoff -- the message is being shown on opening ANY existing document !
:-

M-R

P.S. but thanks, anyway !

[gwhitfield]

There's an article on the Microsoft site http://support.microsoft.com/support/kb/ar...s/Q200/9/15.ASP which may help

Geoff

[DaveA]

You will get message when a file has NOT been closed correctly. It appears that all of the files that you have on your machine a copies of ones that were not closed correctly. Do you have the extentions showing in your files listing. If so what extentsion are you selecting?

[m-r]

hot damn ! -- that did it ! :-)
Thanks, Geoff. Tell me; how did you FIND that article ? I searched under every conceiveable thing I could think of as search criteria, and came up with zilch. Where did I go WROOOONG ?! :`-(

[gwhitfield]

hi,

My search was on "revert to the saved version"- but with the "exact phrase" option selected. It gave me just one hit

I'm glad it worked. It makes bein in the lounge worth while.