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  1. #1
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    Notebook keyboard issues

    I have a Dell notebook... Inspiron 3148.
    Sometime in the last few weeks, the keys; 1, q, a and z do not work at startup,
    I have to log in using the touchscreen keyboard.
    Sometime later, the keys will start to work intermittently, but if I delete the keyboard driver, they work most of the time.
    Then, when the computer sleeps, and especially, when I reboot, the keys do not work again.
    Can anyone explain why this is happening, and how I might fix it?
    I've done the Dell diagnostics, but find nothing is wrong.

  2. #2
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    That sounds like a hardware issue with the keyboard. Do you have an external USB one you can test?

    cheers, Paul

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    IrasciBill (2016-01-24)

  4. #3
    Super Moderator Rick Corbett's Avatar
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    Try the online keyboard tester at http://www.keyboardtester.com/ or the 30-day trial of PassMark KeyboardTest. As Paul says, it sounds like a hardware fault as the suspect keys are all in a line. Check the ALT key to the left of the spacebar, as it too is in the same slanted line.

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    IrasciBill (2016-01-24)

  6. #4
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    Thnks........ notice the missing letter ;-)
    I'll try clling Dell nd see if they cn do nything.

  7. #5
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    Do any of the keys produce anything when you try upper case ?

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    Fascist Nation (2016-01-25)

  9. #6
    WS Lounge VIP mrjimphelps's Avatar
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    If the problem persists, the easiest and cheapest way to address it will be to get a small, external folding keyboard to carry around in your case.

    I had a similar problem once. And I was going to have to replace my motherboard to fix it, so instead I bought a small, folding USB external keyboard. It did a great job.

    I've been searching far and wide for another Belkin folding USB keyboard, but I can't find them, not even on Ebay.
    Last edited by mrjimphelps; 2016-01-25 at 08:35.

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    IrasciBill (2016-01-26)

  11. #7
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    Upper cse doesn't help, either.
    I should dd tht there re no crumbs, dirt or obstructions in the keybord.

  12. #8
    New Lounger
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    Thnks for the suggestion
    I cn use the touch keybord if I hve to, but it's not convenient most times.

  13. #9
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    So if the keys work after uninstalling the keyboard driver, what is listed in Device Manager/Keyboard after doing that and have you been to Dell Support for new drivers ?

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    IrasciBill (2016-01-27)

  15. #10
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    After deleting the driver, the Keyboard item no longer shows in device manager.
    After rebooting, the driver reinstalls itself

  16. #11
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    oh....... the keys work intermittently......
    like right now.
    However, they will not work in a few minutes.......
    It makes no sense to me.

  17. #12
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    That's just replacing it with one out of the store - go to Dell and download afresh.

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    IrasciBill (2016-01-27)

  19. #13
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    Did you try the external keyboard Paul suggested? I'm guessing this is a weird hardware keyboard controller issue but other than proximity to once another I do not understand the connection unless the circuitry is adjacent to one another at some point.

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    IrasciBill (2016-01-27)

  21. #14
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    No, I haven't do that yet, but I'll try to do that tomorrow.
    Again, on startup today those keys wouldn't work.
    I signed in with the touch keyboard.
    Then after about 10 minutes, the problem keys are now working.
    I have upgraded all drivers from the Dell site including the BIOS and a touch pad update and the problem persists.

  22. #15
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    Event Viewer may not have anything obvious for when you first start up but I would think it will have recorded something time stamped when they do start working, so a look in there could be worthwhile.

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    IrasciBill (2016-01-28)

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