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  1. #1
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    Can't connect to the internet

    I have run into an interesting problem I am hoping you can help me with. My brother was given an old (2007) Dell Optiplex 745 with Windows XP Pro SP2. It hadn't been used in quite a while so the person who owned it forgot the password. I could not figure out how to get to the recovery partition to activate so we used the disc that came with the machine to format and install Windows. The drivers are on a separate disc so naturally that meant that the drivers for the network and audio were not installed, so no internet. We got the latest network driver from Dell and installed it so that in the device manager it shows the driver and even shows a running clock when we open the properties as if it were connected, and it also says the device is working properly.....but no internet. I tried logging into the modem and it won't do that either. Says page cannot be displayed. Both the modem and the Ethernet port on the PC are lit. I am really stumped!
    Thanks
    chuck

  2. #2
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    Sounds like you're trying to obtain network access so you can download all the latest drivers. I agree with that concept, but if it were me I would download all the drivers from the manufacturer's web site using another computer, then install them - starting with the latest chip-set driver(s).
    I'd also suggest that you should also install XP Service Pack 3.

    RockE

  3. #3
    WS Lounge VIP mrjimphelps's Avatar
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    Chuck:

    There are two ways you could solve this:

    1. If you have an extra NIC (network interface card) laying around, install it in the computer, get on the internet with it, and then do a Windows update. Look in the hardware updates, and you will likely see an update listed for your NIC. Install that update. You can then remove the temporary NIC you just installed.

    2. Go into Device Manager. Look through the properties for your NIC. You will find a VEN number (vendor) and a DEV number (device) (each will be four characters long). You can then go here to search for the driver. Either the driver will be on this site, or it will point you to where the driver can be found.

    Once you are able to get on the internet with the computer, it will be easy to download and install all of the other drivers you are missing.

    Good luck!

    Jim
    Last edited by mrjimphelps; 2016-02-02 at 13:37.

  4. #4
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    That PC (no matter which form factor) uses a Broadcom® 5754 Gigabit Ethernet LAN solution 10/100/1000 Ethernet with Remote Wake Up and PXE support
    https://www.dell.com/downloads/globa...5techspecs.pdf

    NetLink®/NetXtreme® I Desktop/Mobile/Server (32 bit)
    17.2.0.2 Binaries 10/27/15 - does not specifically say it supports XP any longer but worth a shot when you support an EOL OS.

    https://www.broadcom.com/support/eth...desktop-mobile

    You can also use Dell's old 2007 driver from their support site:
    https://www.dell.com/support/home/us...&categoryId=NI - I know you said you did this.

    https://www.dell.com/support/home/us...ivers/advanced

    To expand upon Jim Phelps instructions if you wish to find the last XP driver released:

    http://forum.scottmueller.com/viewtopic.php?t=1308

    http://www.pcworld.com/article/20894...n-windows.html

    If it does not work them one possibility is the Ethernet has failed and a card (or USB Ethernet device) will need be added. Make sure the Ethernet is not disabled in BIOS as well. Or the cable or connection could be bad, improperly seated.
    Last edited by Fascist Nation; 2016-02-02 at 20:38.

  5. #5
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    Well believe it or not the problem was a corrupt installation. We installed Chrome and went right to the internet. Internet Explorer said "Page could not be found" so Internet Explorer was the problem, and since it is tied to the Windows shell, we obviously got some corruption in the installation.

    All of your remarks were appreciated and we will use the links for final updated drivers. I just didn't suspect the browser was the problem. I assume SP3 will fix it.

    Thanks again for your responses.

    PS the old woody's lounge use to kick out an email when a response was posted. I haven't received any emails so I'm glad I checked the site to leave this update.
    Thanks
    chuck

  6. The Following User Says Thank You to chuckrau For This Useful Post:

    mrjimphelps (2016-02-03)

  7. #6
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    Chuck,

    You have to change your "Default Thread Subscription" settings in your profile. At the top of the page go to Forum Actions | General Settings.

    Joe

  8. #7
    Super Moderator jwitalka's Avatar
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    If you have the settings Joe suggested, the lounge will kick out an email when the first response is posted. There may also be other replies, but you will not receive any more notifications until you visit the forum again. So if you miss the first email, you won't see any notifications.

    Jerry

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