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  1. #1
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    Inconsistent USB 3 Activity

    I have an older HP desktop (a6658f) with 6 GB memory, 2.4GHz Intel Quad Core processor and an American Megatrends 5.30 BIOS dated 9/5/08. I upgraded to Win 10 last summer, from Win 7, although the PC originally came with Vista. It has always had 6 USB 2 ports, but I added a 2-port USB 3 card about the same time I upgraded to Win 10, so I could hang a Seagate 2 TB external drive for backup purposes. Everything seemed to go OK for a few months but I then started noticing that the external drive wasn't showing up. I looked at Device Manager (DM) and there was an error notice over a "Renesas" USB device. Uninstalling it from DM then scanning again sometimes worked, but most of the time it didn't help. I decided to physically remove this card and installed another 4-port USB 3 card. This worked for a few days then started throwing off DM errors. This time, the Renesas entry was for a newer version. Uninstalling the device in DM and rescanning often now results in the following: "USB xHCI Compliant Host Controller PCI\VEN_1912&DEV_0014&SUBSYS_00000000&REV_03\4&282 BB599&0&00E0 This device cannot start.", which was lifted from the Problem Devices section of System Information. Oddly, just yesterday, I was able to get the system to detect the external drive and I did a full backup to it, but it no longer works today. This is the behavior I have seen on both USB 3 cards. Note that I also tried installing what looked like the proper drivers from the mini-CD that came with the new card, although there were no directions on which drivers to use.

    Does anyone have a suggestion about this?

  2. #2
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    So is this 32-bit Win10? Because I am only getting returns for 32-bit drivers even though 64-bit was available. I have located a collection of the last driver made. Let us know how it turns out. But my guess is the card you bought does not support Win10...could you please provide a link the the card?

    http://support.hp.com/us-en/product/...model/3809146/

    http://support.hp.com/us-en/product/...ent/c01324212/

    http://support.hp.com/us-en/product/...ent/c01570952/

    http://pcidatabase.com/vendor_details.php?id=1725
    device 0x0014
    YET-D720201-0014

    http://www.renesas.eu/products/soc/u...0201/index.jsp

    The drivers were last made for Win7. Version 3.0.23.0 seems to be the last one made.
    http://binarydb.com/driver/Renesas-E...er-v40195.html
    Last edited by Fascist Nation; 2016-02-06 at 17:12.

  3. #3
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    Lightbulb

    Failing the last available driver, and the inability to make the card maker to update the driver to be Win10 compliant I would suspect you would need to purchase a compliant card. I notice all 4 are using the same chip as your card. Theoretically the driver downloaded from either of their websites should work on your card unless it checks for the presence of their card.

    http://www.newegg.com/Product/Produc...%2429%24%24%24
    Last edited by Fascist Nation; 2016-02-06 at 17:35.

  4. #4
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    More Info on System and Card

    Thank you for the suggestions.
    This is a 64-bit OS. The new card is from AGPtek and I purchased it from Amazon, via this link:
    http://www.amazon.com/AGPtek%C2%AE-E.../dp/B00DXXKHR2 . I haven't yet done too much driver investigation but I did install the HP Support Assistant. I also checked the packing material and this card is supposed to work with Windows 8. As I understand it, most Win8 drivers and peripherals are supported in Win10. Incidentally, I restarted the machine today and it is detecting the external drive again, although I suspect this is just a temporary situation.

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