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  1. #1
    Star Lounger
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    Installing Scanner

    I bought PC with Windows XP Home Edition. It came with an Artech Ultima 2000 USB scanner. I dwonloaded the XP drivers from the website and started their Artec291.exe program, a cryptic error message appears and when I close the dialog box, another one opens asking me to check if I have my scanner plugged into the USB port.

    When I go to Device Mnager it gives me a message saying no drivers have been installed.

    Can anyone give me some suggestions how to get my scanner working.

  2. #2
    Uranium Lounger
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    Re: Installing Scanner

    Remove the entry from Device Manager before you do anything else.

    You stated that it's a USB scanner. Log in to Windows, and when everything is loaded, plug in the scanner without first installing the software. It sounds as though you had it plugged in before you booted the PC, and with USB, you should be able to plug in at will since it was designed that way. Once it is plugged in, you should receive a prompt to install the software/drivers.

    Are you certain this was not a self-extracting package with the drivers, and that it simply unzipped the contents to some arcane location on your hard drive?

    You may want to check with the manufacturer of the PC (if it's a brand name PC) and see if they have any updated drivers for USB devices. There are known issues with some VIA chipsets used with AMD processors and USB recognition.
    -Mark

  3. #3
    Star Lounger
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    Re: Installing Scanner

    Thank you for prompt reply. To further explain:

    My computer has a Epsom C40UX USB inkjet printer connected and the USB scanner. When I first booted up the computer it asked for the drivers, all I had were non-XP drivers on the Epson and Artech CDs. Both the printer and scanner were plugged in at bootup. I downloaded the XP driver from the Epson website and then installed using the Printer folder found in Control Panel. I downloaded a XP driver file from the Artech website, unzipped it. It created a folder under windows called TWAIN32. Path is C:WindowsTwain_32ArtechUSB. In this directory is a exe file named scanner32 and 10 other files starting with DUSB3AR with extensions PR0,PR1,PR2,PR3,PS0,PS1,PS2,PS3,DS,bmp.

  4. #4
    Uranium Lounger
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    Re: Installing Scanner

    Just to clarify, the Epson works without problem - right? That elliminates flaky USB support if so. While looking into possible causes, I found some additional information at the <A target="_blank" HREF=http://www.artecusa.com/FAQ-scanner.htm>Artec website</A>. Have you checked these steps yet? If you have and the problem still persists, we need to troubleshoot more - I was not overly impressed with Artec's support pages, but sending them an email might not be a bad idea either.

    Also check out <A target="_blank" HREF=http://www.usb.org/faq.html>this information at the USB.org website</A>.

    How to know if the USB port of the computer is working normally.

    1) Download the USB testing program, "USBReady.exe 301", from <A target="_blank" HREF=http://www.usb.org/data/usbready.exe>http://www.usb.org/data/usbready.exe</A>

    2) Execute "USBReady.exe 301" after download is completed. Follow the on screen testing instruction.

    3) By clicking "Yes", the "USB compatibility test result" will appear. A "Yes" result screen will appear if the USB port is fully supported.

    4) If the "NO" result screen appear, that means your system DOES NOT have full support for the USB port.

    Why is the scanner still not working after the installation of the software and hardware?

    There are several reasons for why the scanner is still not working after the installation.

    1) Windows is not detecting the hardware driver. This problem can be caused by improper software and driver installation. To find out if the scanner has been detected by the computer, please follow the steps below:

    Step 1: Under the Device Manager in the Control Panel, the scanner should be listed under Category of imaging devices. If such a category is not listed, the scanner is not being detected.

    Step 2: If the scanner is not detected, simply follow the reinstallation instructions to reinstall the scanner again.

    2) The scanner source is not being selected under the imaging software that is being used. Please make sure the scanning source is selected before scanning to an imaging software or program.

    3) Please ensure that the scanner is already unlocked and cable is fully plugged on both sideS and the power led is on.
    -Mark

  5. #5
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    Re: Installing Scanner

    Hi,

    I recently installed a USB Acer scanner and found one had to follow a set procedure.

    First disconnect the scanner and remove any mention of it from Device Manger.
    Then install the driver software (Mirascan in my case)
    Then connect the scanner while the PC is on and operating.

    The PC then automatically detects the scanner and allows one to choose the correct driver

    Regards

  6. #6
    Star Lounger
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    Re: Installing Scanner

    Thank you for all your investigation on the scanner. I read their FAQ's on scanners previously. I took your advice and emailed Artech.

    They came back and told me to download the XP driver/exe file and install it using the update driver in Device Manager. I did as they instructed and it worked. However, in a second email to me they asked that I disconnect the scanner until Windows XP booted up, then reconnect it then load the driver using update driver. It is not digitally signed XP driver so they told me to ignore the warning screen that XP exhibits in these cases. I was kind of leery doing this step. Usually downloads come with txt files to instruct how to load them but not with Artech.

    I agree with you that the Artech website for tech support is not impressive. I would have returned the scanner but it came in a package with my computer.

    I would not recommend anyone from buying an Artech scanner unless they want to struggle to install it with Windows XP.

    Once again thank you for all your help. It is very much appreciated.

    Sincerely
    Norm Morikawa

  7. #7
    Uranium Lounger
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    Re: Installing Scanner

    So you have met with success? That's great if it's true!

    Whether or not their website was lacking, it looks as though they were on top of their email, which is something in their favor - many places, you're lucky to get a response in a timely fashion, so give them credit where credit is due. If the scanner does what it needs to do, and you know the trick to getting it running, then consider it a decent product. You could have done far worse.

    FYI, the digital driver signing in XP is a nice new thing that Microsoft would like for all hardware manufacturers to start doing, but it is far from a requirement. NVidia, one of the two largest (and most popular <img src=/S/duck.gif border=0 alt=duck width=23 height=23>) graphics card manufacturers doesn't have digitally signed drivers. The intent with these is that they pass rigorous testing processes and will not compromise your operating system's stability....but this is Windows after all, and many years of fiddling with it tell me that it will break eventually, no matter how hard you try. That's why technical support is always a good career choice! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
    -Mark

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