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  1. #1
    New Lounger
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    My IE 11 will not run in Windows 10

    I recently installed Win 10 on my computer and now IE 11 will not run.

    I can go to Windows Accessories and click on Internet Explorer but it does not start.

    Similarly, if I set it to open HTML files with IE, it will not open, it does work with Edge.

    I traced the program to "C:\Program Files\Internet Explorer\iexplore.exe", double clicking this fails to open IE as well.

  2. #2
    Super Moderator bbearren's Avatar
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    It should run. I'm using IE 11 on Windows 10. Suggest you open an elevated Command prompt (right-click the Start button and select Command Prompt (Admin) and run

    sfc /scannow

    It can take several minutes to run; just be patient and let it complete. It will report any problems with Windows files and whether it could repair them or not.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  3. #3
    New Lounger
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    No difference.

    Running the SFC command told me that some updates were pending and I should reboot to install those first.

    Did so.

    Reran the SFC command, took about an hour and reported no errors.

    IE still will not run, no error message.

  4. #4
    5 Star Lounger
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    One of my friends had that problem. In his case this is what worked for him.
    Go to Internet Options in Control Panel, select the Advanced tab and reset the Internet Explorer settings: you will be requested to accept the recommended settings, I clicked on Not to accept the recommended settings. I don't recall the exact procedures after that but once you've accepted to use IE11 set it as your default browser.
    --- Settings > System > Default Apps > Scroll down to Web Browser, choose Internet Explorer and Press OK
    Good luck

  5. #5
    Silver Lounger
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    There could actually be 2 versions of Internet Explorer depending upon the computer. If it is running 64-bit Windows there is a version in C:\Program Files and a version in C:\Program Files (x86). The x86 is the 32-bit version. If the computer is running 32-bit Windows there will be only C:\Program Files.

  6. #6
    Super Moderator CLiNT's Avatar
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    Another option would be to uninstall IE11 via control panel's programs and features. Remove the check box in IE11, reboot then
    reestablish the checkmark.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
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  7. #7
    New Lounger
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    Nothing works!

    I`ve reset the Internet Options as suggested by cmptrgy, rebooting after unchecking IE and also after checking it again.

    And I`ve disabled Internet Explorer and re-enabled it in Windows Features, again rebooting twice as per CLiNT.

    The end result is the same, IE refuses to run.

    For the record, I`m using the 64 bit version of WIN 10.

    Just for the hell of it, I tried the C:\Program Files (x86)\Internet Explorer version with the same outcome.

  8. #8
    Super Moderator RetiredGeek's Avatar
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    jlegault,

    The method you specify in post #7 above works just fine on my Win 10 Pro 64 Bit installation.

    I know it's not much help but it does point to something wrong with your Win 10 installation.

    HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  9. #9
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    Have a look in Event Viewer for time stamped errors for when you have tried to open IE.

  10. #10
    5 Star Lounger
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    What was your prior OS? Was IE11 running fine it? Were all of your WU's up-to-date and was it set to
    Install Updates automatically (Recommended)?

    "I recently installed Win 10 on my computer"
    It sounds like you did a fresh install, not the upgrade.
    Fresh install or upgrade I believe the prior OS needs to be in "excellent" shape
    It does sound like something went awry during the install
    Are you able to return to your prior OS?

    This might sound like a longshot but I had one computer that had an install problem and IE11 had problems: it was accessible but there was inconsistent usage
    Go to http://www.tenforums.com/tutorials/4...a.html#option2
    I used Option 2: in step 5 I selected Remove Everything
    That person was happy especially since they weren't negatively affected by that decision

  11. #11
    New Lounger
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    It was an upgrade from Win 7 with IE 11 already in use with no problem.

    I've now switch to using Chrome and I think I'm better off with it anyways, so the pressure to get it fixed is off.

    That thing MS calls Edge is useless in my opinion.

  12. #12
    Silver Lounger
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    Haven't had any problem with IE11 on Win10 Pro Custom computer upgraded from Win8.1 Pro or Win10 Home Dell Inspiron 580 upgraded from Win7 Home Premium w/SP1, both are 64-bit. So far Edge hasn't won me over.

  13. #13
    5 Star Lounger
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    I would suggest creating a system image backup onto an external hard drive also creating a Windows 10 USB recovery drive.
    The reason is this: if the problems are still there with IE11, it wouldn't surprise me if future Windows Updates will have issues based on whatever Microsoft does with its upcoming updates of which we don't have any control over.
    Using Google Chrome isn't a problem but the underlying OS & Windows Updates are still controlled by Microsoft.
    I don't use Google Chrome and I'd like to believe that there is a way it manages Windows Updates but either way a system image backup and having a Windows 10 USB recovery drive available should be considered

  14. #14
    New Lounger
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    Here is the information from the Event Viewer after trying to run Internet Explorer.

    Maybe someone can make some sense from it.

    Thanks, JP


    Information 2016-03-08 08:40:19 Windows Error Reporting 1001 None
    Information 2016-03-08 08:40:19 Windows Error Reporting 1001 None
    Error 2016-03-08 08:40:18 Application Error 1000 (100)

    ================================================== ====================================

    Log Name: Application
    Source: Windows Error Reporting
    Date: 2016-03-08 08:40:19
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Win7-PC
    Description:
    Fault bucket 120423863044, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: iexplore.exe
    P2: 11.0.10586.20
    P3: 56542a5e
    P4: ntdll.dll
    P5: 10.0.10586.122
    P6: 56cbf9dd
    P7: c0000005
    P8: 0000000000016bd2
    P9:
    P10:

    Attached files:
    E:\Temp\WER2C49.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_iexplore.exe_05274928c57714f47444e6df8bd 397c617d91_dcc0c666_121531a8

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: ac2641ca-c361-4d31-8ac2-4f3dc6de1983
    Report Status: 0
    Hashed bucket: d541575728ed719a57716a72a7f52c48
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-08T13:40:19.864041900Z" />
    <EventRecordID>2591</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Win7-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>120423863044</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>iexplore.exe</Data>
    <Data>11.0.10586.20</Data>
    <Data>56542a5e</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.10586.122</Data>
    <Data>56cbf9dd</Data>
    <Data>c0000005</Data>
    <Data>0000000000016bd2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    E:\Temp\WER2C49.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportA rchive\AppCrash_iexplore.exe_05274928c57714f47444e 6df8bd397c617d91_dcc0c666_121531a8</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>ac2641ca-c361-4d31-8ac2-4f3dc6de1983</Data>
    <Data>0</Data>
    <Data>d541575728ed719a57716a72a7f52c48</Data>
    </EventData>
    </Event>

    ================================================== ====================================

    Log Name: Application
    Source: Windows Error Reporting
    Date: 2016-03-08 08:40:19
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Win7-PC
    Description:
    Fault bucket 128970991040, type 5
    Event Name: FaultTolerantHeap
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: iexplore.exe
    P2: 11.0.10586.20
    P3: 56542A5E
    P4: ffffbaad
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    C:\Windows\ServiceProfiles\LocalService\AppData\Lo cal\Temp\FTH2BBC.tmp\fthempty.txt
    C:\Windows\ServiceProfiles\LocalService\AppData\Lo cal\Temp\WER2BDC.tmp.WERInternalMetadata.xml

    These files may be available here:


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 4b4222fd-e533-11e5-9a7a-001966262781
    Report Status: 0
    Hashed bucket: 8845494f99c818a1ba3604bc238b8d09
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-08T13:40:19.269314300Z" />
    <EventRecordID>2590</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Win7-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>128970991040</Data>
    <Data>5</Data>
    <Data>FaultTolerantHeap</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>iexplore.exe</Data>
    <Data>11.0.10586.20</Data>
    <Data>56542A5E</Data>
    <Data>ffffbaad</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Windows\ServiceProfiles\LocalService\AppData\Lo cal\Temp\FTH2BBC.tmp\fthempty.txt
    C:\Windows\ServiceProfiles\LocalService\AppData\Lo cal\Temp\WER2BDC.tmp.WERInternalMetadata.xml</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>4b4222fd-e533-11e5-9a7a-001966262781</Data>
    <Data>0</Data>
    <Data>8845494f99c818a1ba3604bc238b8d09</Data>
    </EventData>
    </Event>

    ================================================== ====================================

    Log Name: Application
    Source: Application Error
    Date: 2016-03-08 08:40:18
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Win7-PC
    Description:
    Faulting application name: iexplore.exe, version: 11.0.10586.20, time stamp: 0x56542a5e
    Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cbf9dd
    Exception code: 0xc0000005
    Fault offset: 0x0000000000016bd2
    Faulting process id: 0x2058
    Faulting application start time: 0x01d179400ce87916
    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: ac2641ca-c361-4d31-8ac2-4f3dc6de1983
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-08T13:40:18.337673700Z" />
    <EventRecordID>2589</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Win7-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>iexplore.exe</Data>
    <Data>11.0.10586.20</Data>
    <Data>56542a5e</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.10586.122</Data>
    <Data>56cbf9dd</Data>
    <Data>c0000005</Data>
    <Data>0000000000016bd2</Data>
    <Data>2058</Data>
    <Data>01d179400ce87916</Data>
    <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>ac2641ca-c361-4d31-8ac2-4f3dc6de1983</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  15. #15
    New Lounger
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    Problem solved for me after much agony - Logitech webcam driver

    Quote Originally Posted by jlegault View Post
    I recently installed Win 10 on my computer and now IE 11 will not run.

    I can go to Windows Accessories and click on Internet Explorer but it does not start.

    Similarly, if I set it to open HTML files with IE, it will not open, it does work with Edge.

    I traced the program to "C:\Program Files\Internet Explorer\iexplore.exe", double clicking this fails to open IE as well.
    I did an upgrade from Win 7 to Win 10 and IE 11 wouldn't open - would get an app crash on module ntdll.dll. Here's the full crash:
    Faulting application name: iexplore.exe, version: 11.0.10586.494, time stamp: 0x5775e793
    Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
    Exception code: 0xc0000005
    Fault offset: 0x0000000000016bd2
    Faulting process id: 0x20ec
    Faulting application start time: 0x01d1e882c502ef56
    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: e0fbdca7-c148-4da6-b874-7b99e1a36109
    Faulting package full name:
    Faulting package-relative application ID:

    I did many, many things and finally disabled all non-Microsoft services. IE would now open. It also opened in Safe mode. I eventually traced it down to service Process Explorer from Logitech. This was related to my webcam (a Logitech C500). Installing the latest Logitech drivers fixed the issue.

    Posting this so it may save someone else the many hours I've spent...

    Regards, Tony

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