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  1. #1
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    How to transfer documents to Upgraded Windows 10 using USB 3.0 flash drive

    My wife recently upgraded her laptop from Windows 7 to the free Windows 10. We have some documents on my computer we want to put on her Windows 10 laptop. Have documents on the flash drive mentioned above but don't see the avenue to put them on Windows 10, as the method apparently is not the same as the older versions of Windows. Cannot find an answer on Google search. Can you help with some instructions on how to do? Also, where is the "Help and Support" site on Windows 10 like we had on previous Windows?

    Thanks,
    Scotirish

  2. #2
    Super Moderator RetiredGeek's Avatar
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    Scotirish,

    1. Open File Explorer.
    2. Point it to the Flash Drive & double click.
    3. Click on the first file (in the right hand pane).
    4. Hold down the Shift Key and click on the last file in the right hand pane.
    5. Click & hold anywhere in the highlighted area and drag to the Doucments Folder in the left hand pane.


    Transfer.PNG

    HTH
    May the Forces of good computing be with you!

    RG

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  3. #3
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    Quote Originally Posted by scotirish View Post
    Also, where is the "Help and Support" site on Windows 10 like we had on previous Windows?
    Apart from Cortana/search and the Get Started app, mostly online:

    Need help with Windows 10?
    Get answers to your questions about using Windows 10 on PCs here.

  4. #4
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    Thanks, "retired


    Thanks, "Retired Geek" for your response. I'm down the road in the Low Country, but we have a friend or two in Manning.
    Tried what you suggested. Problem is the right pane did not come up. It did when I first inserted the flash drive
    several days ago but I must have clicked on the wrong thing. Now when I insert the flash drive the documents
    show up below the left menu and I can get to the documents BUT when the flash drive is removed, the items are
    no longer there. So, as long as I have the flash drive inserted I can get to the documents. I'd rather they be there all the time and I could forget about the flash drive. Any ideas? Thanks.

  5. #5
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    Thanks, "BruceR". I have added the site you mentioned to my Bookmarks and will check it out later.

    Scotirish 3/31/16 5:17 p.m. EST

  6. #6
    Super Moderator RetiredGeek's Avatar
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    Scotirish,

    You can get around that problem by starting 2 Instances of File Explorer as follows:

    1. Open File Explorer
    2. Hold down the Windows Key and press the LEFT navigation arrow on your keyboard.
    3. Hold down Shift and click the File Explorer Icon on the task bar (opening a second instance).
    4. Hold down the Windows Key and press the RIGHT navigation arrow on the keyboard.
    5. You should now be looking at two instances on File Explorer each occupying 1/2 of your screen.
    6. Select the X: drive in the Left instance.
    7. Select your Documents folder in the Right instance.
    8. Proceed with the previous instructions (post #2) from step 3.


    HTH
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    RG

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  7. #7
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    Thanks, buddy. I'll try this tomorrow and let you know if it works for me.

  8. #8
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    Tried your second suggestion, "RetiredGeek," but ran in to a problem and couldn't get it to documents. Here's
    the path on your 2nd option:
    1. Inserted my USB 3.0 flash drive.
    2. Went down your list to #6. Could not find --"select the X: drive in the left instance." Did you mean
    my drive for the flash drive? Mine is "E".
    3. Did see your #7 and #8; also #3 - #5 in your first instruction.
    But nothing happened. Will wait to hear from you re the #6 above and then try again. If it doesn't work this
    time I can always insert the flash drive to view and bring up the documents I want to see.

    Thanks again, for your responses and help. Will wait to hear from you.

    Scotirish 4/1/16 11:55 a.m.

  9. #9
    Super Moderator RetiredGeek's Avatar
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    Scotirish,

    Yes, I thought your USB was X: but if it is E: then that is what you should use.

    HTH
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    RG

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  10. #10
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    Back again!

    Still couldn't get it to work. Tripped up when I got to point #4 in your #2 post --the last file showing was "Videos."

    Maybe part of my problem is that I have inserted the flash drive and tried so many times -- and once inserted the documents I want to transfer are showing at bottom of a left panel and I can bring them up to select what I want to see. But,
    once the drive is removed all disappears, like I mentioned in an earlier post.

    I might just get another flash drive and download the Documents from my computer and try again. I do know the
    very first time I inserted the current flash drive in the laptop to transfer, a box came up on the right side of the
    screen. That threw me and I guess I selected the wrong panel in that box.

    What do you think about starting fresh again with another flash drive? And, if so, what is the correct panel to select
    when the box pops up on the right side of the screen?

    Thanks again for working with me on this.

    Scotirish 4/1/16 4:25 p.m.

  11. #11
    Super Moderator RetiredGeek's Avatar
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    Scotirish,

    If by box on the right you mean the one that asks what you want to do with the files you should select Open File Explorer or Do Nothing and then you can open file explorer yourself.

    I don't think it is a problem with the flash drive so I wouldn't recommend that action.

    If, as it sounds, you still have the files on another computer you could simply clear the flash drive and recopy them and see if that helps.

    HTH
    May the Forces of good computing be with you!

    RG

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  12. #12
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    Here again, Retired Geek!
    Have cleared a flash drive. Looking at your first response on 3/31/16, noticed at bottom a "Transfer :PNG".
    Clicked on it and found a drawing which I guess refers back to your response, starting at Point #4. Is this correct?

    Scotirish 4/6/16 2:35 p.m.

  13. #13
    Super Moderator RetiredGeek's Avatar
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    Scotirish,

    That is correct.
    May the Forces of good computing be with you!

    RG

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