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  1. #1
    Star Lounger
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    Safe Mail Won't Stay in Inbox (OL2013)

    We use Outlook 2013 on Windows 7 machine & Microsoft Exchange on Windows Server 2008 R2. I have the standard "Junk E-mail" folder, but somehow I also have another "Junk" folder. If I delete the Junk folder, it gets recreated, sometimes with a number after the name, like "Junk2". I have checked this second Junk folder and found messages from people that were not previously tagged as junk. I added them to my safe senders list, but their messages still end up in the Junk folder. I created rules for them so that when I receive their messages, the email is moved to the inbox. As soon as I do that, the messages move to the inbox, but the next time I do a send/receive, the messages automatically move back to the Junk folder.

    Has anyone experienced this before and if so, is there a fix?

    Thanks.

  2. #2
    Super Moderator jwitalka's Avatar
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    Are you using IMAP? If so, the Junk folder may belong to your mail server, not Outlook.

    Jerry

  3. #3
    Star Lounger
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    We're not using IMAP. We're using Microsoft Exchange. I deleted the "Junk2" folder and now the messages from people I had marked as safe senders are in a new folder named "Unwanted".

  4. #4
    WS Lounge VIP
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    Exchange works the same way as IMAP in that messages are stored on the server and locally.
    The most likely scenario is Exchange / Exchange add-on is creating the new junk folder.
    What do your IT bods say?

    cheers, Paul

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