Page 1 of 2 12 LastLast
Results 1 to 15 of 25
  1. #1
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Southwest USA
    Posts
    219
    Thanks
    46
    Thanked 6 Times in 3 Posts

    Whea_uncontrollable_error

    I acquired this Dell Precision Tower 5810 in Sept 2015 & am running Windows 8.1 Pro 64-bit

    For a while now, I periodically get the error WHEA_UNCONTROLLABLE_ERROR

    In the past it happened seldom & I got past it by just rebooting.

    But now it is happening more often.

    I turn my system off every night & back on every morning.

    I only get this error when turning on the System in the morning.
    It sometimes occurs 3 days in a row & sometimes it is only every other day or every 3rd day.

    I did do some research a month or so ago to try to find out why it was doing this - but never really got anywhere.

    It seems that this error occurs with gamers with overclocked systems (i.e. heat)
    I am not a gamer, and this system is not overclocked.

    Also, this system is in a very clean room, the tower is up on a desk & not on the floor - so dust accumulation is not a problem on this barely 6 month old system.

    But, at an abundance of caution, I opened the Tower this AM & the inside is super clean.

    Can anyone steer me down a path to solving this problem?

  2. #2
    WS Lounge VIP mrjimphelps's Avatar
    Join Date
    Dec 2009
    Location
    USA
    Posts
    3,401
    Thanks
    447
    Thanked 404 Times in 376 Posts
    Are you sure that the system is not overclocked?

    A Dell precision is a very high end machine. I wonder if it appears to be overclocked?

    Perhaps the fan is bad. Or perhaps someone used poor-quality thermal compound when they attached the heat sink to the CPU.

  3. #3
    5 Star Lounger
    Join Date
    Oct 2013
    Location
    Phoenix, AZ
    Posts
    926
    Thanks
    554
    Thanked 137 Times in 128 Posts
    I assume this is Error 124? A hardware issue.

    No overclock. You have already confirmed that, plus most big box PCs don't permit OCing the CPU or RAM. No OC on the GPU either?

    Overheating? See what HWMonitor (free) has to say as you use the PC, eventually save the Monitoring Data.

    Drivers and BIOS up to date?

    Unplug any peripherals that are not critical and see if the error goes away. That is the easiest hardware ruleout.

    Run memtest86 (free). 7 passes without an error = pass.

    Run the ssd and hard drive maker's diagnostic apps (free) on the drives. Be prepared to jot down any error code generated. Good idea to set up to write a log of the testing: drive info, SMART results, short/quick test. DO NOT accept any offer to fix a drive without backing the drive up first. And I'd replace such a drive fast. [unless there is a firmware update that fixes the issue]

    Dell Precision Tower 5810
    https://www.dell.com/support/home/us...#SimpleDrivers

    Run a preboot system assessment (ePSA), jot down any error code. Feed any error code into the Diagnostic tab on the Dell link above. https://www.dell.com/support/Article...1/SLN115162/EN

    If nothing points to the hardware issue then you will have to unplug a component one at a time and run the PC until you figure it out. Or failing that swap in one part (preferably known working) at a time, or swap the part into a known working PC to see if you can recreate the error.

    http://www.sevenforums.com/crash-loc...-what-try.html

    http://social.technet.microsoft.com/...um=w7itproperf

    http://social.technet.microsoft.com/...7itprohardware

    http://www.overclock.net/t/1120291/s...-read-op-first

    http://www.carrona.org/bsodindx.html#0x00000124
    Last edited by Fascist Nation; 2016-04-08 at 19:25.

  4. #4
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,621
    Thanks
    147
    Thanked 877 Times in 839 Posts
    If you have more than one RAM stick installed, then run the memory test on just one stick at a time as you can get a false reading otherwise.

    The trial version of HDSentinel will give you a written report but if the machine is only 6 months old then you would have to be extremely unlucky to have a problematic HDD.

    http://www.hdsentinel.com/ (green download button)

  5. #5
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Location
    Minnesota
    Posts
    6,794
    Thanks
    117
    Thanked 799 Times in 720 Posts
    You also may want to test your memoery with memtest86:
    http://www.memtest86.com/

    Jerry

  6. #6
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,490
    Thanks
    284
    Thanked 577 Times in 480 Posts
    WHEA is a hardware error, usually self-reported, for instance by the CPU. But, it can be down to software, usually a driver.

    If you have some minidumps, copy them to the Desktop, zip them and attach the zip, I'll take a look.

  7. #7
    5 Star Lounger
    Join Date
    Oct 2013
    Location
    Phoenix, AZ
    Posts
    926
    Thanks
    554
    Thanked 137 Times in 128 Posts
    Quote Originally Posted by StevenXXXX View Post
    I acquired this Dell Precision Tower 5810 in Sept 2015 ....
    Missed that Sudo. Old system for "new." But if new then still under Dell warranty it should be Dell's problem. They have a client app on the Dell link I included that gets info for their TS people.

  8. #8
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,490
    Thanks
    284
    Thanked 577 Times in 480 Posts
    Quote Originally Posted by Fascist Nation View Post
    But if new then still under Dell warranty it should be Dell's problem.
    Yup, if it's a hardware problem...

  9. #9
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Southwest USA
    Posts
    219
    Thanks
    46
    Thanked 6 Times in 3 Posts
    Quote Originally Posted by mrjimphelps View Post
    Are you sure that the system is not overclocked?

    A Dell precision is a very high end machine. I wonder if it appears to be overclocked?

    Perhaps the fan is bad. Or perhaps someone used poor-quality thermal compound when they attached the heat sink to the CPU.
    "Appearing" to be overclocked was my initial thought when I previously did the research & saw it usually is heat related on gamer's overclocked systems.

    This Dell Precision Tower 5810 was a warranty replacement for my previous Dell XPS 8700 Special Edition purchased 1-16-15 that had a catastrophic failure.

    The Precision does have an Intel Xeon Processor E5-1630 v3 (Four Core HT, 10 MB Cache, 3.7Ghz Turbo) and a Nvidia Quadro K4200 4 GB Graphics Card and is considered a Workstation.

  10. #10
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Southwest USA
    Posts
    219
    Thanks
    46
    Thanked 6 Times in 3 Posts
    Quote Originally Posted by Fascist Nation View Post
    Missed that Sudo. Old system for "new." But if new then still under Dell warranty it should be Dell's problem. They have a client app on the Dell link I included that gets info for their TS people.
    I have intentionally avoided getting Dell involved because of the almost 6 month fiasco I went through with them before they finally agreed to replace the XPS 8700.

    Among numerous other things:
    I had an onsite tech 4 times
    They replaced the CPU twice
    They replaced the entire motherboard twice
    They replaced the SSD once

    But, I am at the point where I will now probably do the following:
    Run the Dell Diagnostics on their website
    Start a Dell Support Ticket

    Except for my very 1st Desktop eons ago (A custom built Everex), I have repeatedly purchased Dells.

    I have gradually seen the decline in Dell Support & Dell Quality.

    This Precision will be my last Dell.
    Last edited by StevenXXXX; 2016-04-09 at 12:33.

  11. #11
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,621
    Thanks
    147
    Thanked 877 Times in 839 Posts
    Take it back under warranty and get them to sort it out.

  12. #12
    Super Moderator
    Join Date
    Jun 2011
    Location
    New England
    Posts
    4,748
    Thanks
    171
    Thanked 649 Times in 572 Posts

  13. #13
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Southwest USA
    Posts
    219
    Thanks
    46
    Thanked 6 Times in 3 Posts
    THANKS to everyone that replied.

    You all have provided helpful suggestions that I will pursue before I place my Precision in the @%%$^# hands of Dell.

  14. #14
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Southwest USA
    Posts
    219
    Thanks
    46
    Thanked 6 Times in 3 Posts
    Quote Originally Posted by BruceR View Post
    Yes, I did that in a weak moment when I thought I had no choice but to deal with Dell.
    As you can see, it has NO replies yet.

    I subsequently decided I was not yet ready to have to depend on Dell & go down the same path as I did with my previous XPS 8700 & decided to instead post here.

  15. #15
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Southwest USA
    Posts
    219
    Thanks
    46
    Thanked 6 Times in 3 Posts
    Quote Originally Posted by Sudo15 View Post
    Take it back under warranty and get them to sort it out.
    That is not as easy as it sounds.

    My previous experience took 6 months & Dell techs made the problem much worse to the point where they had no choice but to replace the system.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •