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2016-04-08, 16:45 #1
- Join Date
- Apr 2016
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Help... USB not working for mouse/keyboard
Images of current issue:
From device manager-
I uninstalled each controller and tried a re-install and received the following error-
USB mouse lights up but I cannot get it to work. Currently using PS2 mouse and keyboard. I have tried several times to update drivers but to no avail.
When I look at the properties of the driver I see the following-
It seems to be a digital signature issue. I believe it is the usbohci.sys driver as it does not appear to have a digital signature. I confirmed on an ideticall PC in our office that this is normally a digitally signed driver-
How can I resolve this issue??? Have been working on it for hours but have hit a brick wall. Any help would be very much appreciated.
2016-04-08, 20:18 #2
this fix is from the link below and is the first response for code 52.
"Boot into Advanced Boot Options and disable driver signing checking.
The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.
Disabling driver signature enforcement has helped a lot of users in fixing the issue.
You may also delete the USB "Upper Filter" & "Lower Filter" Entry and check if that helps.
Before we go any further, please first backup the Registry.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
1. Click “Start”, type “regedit” (without quotation marks) in the “Search” bar and press Enter.
Note: If UAC (User Account Control) pops up, please accept it.
2. Right click “Computer” (the root node) in the left pane, click “Export” under the “File” menu, choose “All” under “Export range”, and select “Desktop” in the “Save” in box and type backup in “File Name”. Click “Save”.
Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
3. Click “Start”, type “regedit” (without quotation marks) in the “Search” bar and press Enter again.
4. Locate the “UpperFilters” value under the following key in the registry:
5. On the “Edit” menu, click “Delete”, and then click “OK”.
6. Locate the “LowerFilters” value under the same key in the registry:
7. On the “Edit” menu, click “Delete”, and then click “OK”.
8. Quit Registry Editor and restart the computer."
2016-04-08, 21:14 #3
- Join Date
- Jun 2014
- Queensland, Australia
- Thanked 332 Times in 287 Posts
Run the following commands in an elevated command prompt (Start/All Programs/Accessories/System Tools, right-click "Command Prompt" then click "Run as Administrator"):
A "Device Manager" window will open, click "Show Hidden Devices" in the View menu.
You can now uninstall any invalid/disconnected devices.
Once you have finished uninstalling devices restart the computer; Windows should re-install any devices as necessary (but might prompt for driver software).
WARNING: exercise caution, particularly with removal of sound, network, and non-plug'n'play devices; devices in these categories might be shown dimmed as if not present but are nevertheless needed for the parent device to function correctly.
If the USB mouse is not working use these steps to run the commands using the keyboard:
1. Press: Windows Key
2. Type: CMD
3. Press: Shortcut Key (key to the left of the right hand Ctrl key on most keyboards)
4. Type: a (accelerator key for Run as Administrator)
5. Press: Alt+Y (accelerator key for Yes)
6. Type: the two commands as specified above
7. With the device manager showing use the Tab, up/down arrows to navigate the list.
8. Press: Enter to select.
9. Rinse / Repeat.
10. Press: Alt+F4 to exit Device manager.
11. Type: Exit
12. Press: Enter (to exit command prompt)Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
Most common computing error is EBKAC: Error Between Keyboard And Chairback
Confuscius said: "no use running harder if you're on the wrong road" and "any problem once correctly understood is already half-solved".