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  1. #1
    3 Star Lounger KIWIpeteW's Avatar
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    How to wipe deceased person's locked laptop.

    My bosses son died and he would like to use his laptop but its locked and there is no lost password disk to go with it.He does not need any information on it so wiping it is not a problem Its a Sony, Model SVE151A11W running Win 7. I contacted a service number on the back as it had been in the shop for repair in the past and they said if its a machine password they can get into it but if its a microsoft password they cannot and my boss (John) will have to pay a minimum $90.00 charge for nothing. First question is "is this a microsoft password" if I put in a thu.mb drive and click on "Reset Password " ,it brings up a Welcome to the Password reset Wizard, does that mean its a microsoft password. Second Question is "Whats the chances of recovering this laptop. Thanks.
    Pete
    Just noticed that in the Password Reset Wizard it says "The password key disk is in the following drive."then in a box it says FLASH DRIVE (E) does that mean that a Reset Disk was made at some point. Cheers Pete.
    Last edited by KIWIpeteW; 2016-04-12 at 01:36.

  2. #2
    Star Lounger cpwilson's Avatar
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    imo its likely to be a M$ created reset feature.
    M$ official page and steps to create a reset
    http://windows.microsoft.com/en-us/w...#1TC=windows-7
    and further info and guide,
    http://www.techrepublic.com/blog/win...-in-windows-7/

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  4. #3
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    Use the Offline Password Recovery CD to remove the password. Then you can do whatever you want with the machine.
    http://windowssecrets.com/forums/sho...=1#post1050870

    cheers, Paul

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    Super Moderator BATcher's Avatar
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    Alternatively, to wipe it completely and utterly try the free DBAN. You need to burn it to a CD (or USB Flash Drive) and boot from this. It can take hours to run, depending on the capacity of the drive and the options you choose.
    I've not used the newest version (2.30), but here's a review of it.
    BATcher

    Time prevents everything happening all at once...

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    If you really cannot recover the password (or don't think it's worthwhile), then wipe the drive and start over. Might be time to consider adopting a newer OS too, though that is a whole other subject.

    Thumbs up on DBAN. It's only needed for secure wiping, but in a personal setting DBAN is the de facto tool of choice here.

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    3 Star Lounger KIWIpeteW's Avatar
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    Quote Originally Posted by BHarder View Post
    If you really cannot recover the password (or don't think it's worthwhile), then wipe the drive and start over. Might be time to consider adopting a newer OS too, though that is a whole other subject.

    Thumbs up on DBAN. It's only needed for secure wiping, but in a personal setting DBAN is the de facto tool of choice here.
    I was up untill midnight trying to work out Offline Password Recovery (thanks Paul)but had no luck. So if I use DBAN that will wipe the laptop clean and then I am able to start clean. Is that right. My Boss John wants me to load a backup of his WIN 7 and then upgrade to WIN 10. I will look at DBAN tonight. Thanks Pete.

  11. #7
    Super Moderator RetiredGeek's Avatar
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    Pete,

    You have a Backup? Why not just restore the backup no real need to take the time to run DBAN. Of course, I'm assuming that the Backup is an Image backup and you have the boot media to use to restore it. But, if that is the case DBAN is a waste of time IMHO.

    HTH
    May the Forces of good computing be with you!

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    if I use DBAN that will wipe the laptop clean...
    Well considering that DBAN stands for "Derik's Boot and Nuke", yeah, clean doesn't begin to describe what DBAN does. The interface will offer you several choices for wiping information. Know that any one of them will normally be sufficient, as in, you really can't make a wrong choice. Except by maybe exiting the program without running the wipe!

    The more advanced wipe techniques are only for the seriously paranoid and they add a lot of time to the erasure cycle.

    When I said that DBAN is only needed for secure wiping, I was completely serious. If you run an OS install and delete and re-create the partitions, you get much the same result, just without the heavy-duty security aspects. It's good enough for most purposes.

  13. #9
    Super Moderator Rick Corbett's Avatar
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    The OP's post is entitled How to wipe deceased person's locked laptop. but almost immediately goes on to change this to "he would like to use his laptop but its locked"... so it's easy to see how confusing these 2 statements are.

    Basically, the OP's boss will not be able to use the laptop in question if it's either locked (no access to the OS) or wiped (no OS).

    If the OP's boss wants to re-use the laptop then there doesn't seem to be much point wasting hours of time wiping the OS using DBAN.

    If Offline Password Recovery can't be used to reset the laptop's OS account passwords (post #3) then either restore the laptop using a system image backup or the OEM Restore Media/Partition.

    If none of these are available then Sony should be able to provide Restore media for less cost than the local repair shop.

    Hope this helps...
    Last edited by Rick Corbett; 2016-04-12 at 19:12.

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    3 Star Lounger KIWIpeteW's Avatar
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    Quote Originally Posted by Rick Corbett View Post
    The OP's post is entitled How to wipe deceased person's locked laptop. but almost immediately goes on to change this to "he would like to use his laptop but its locked"... so it's easy to see how confusing these 2 statements are.

    Basically, the OP's boss will not be able to use the laptop in question if it's either locked (no access to the OS) or wiped (no OS).

    If the OP's boss wants to re-use the laptop then there doesn't seem to be much point wasting hours of time wiping the OS using DBAN.

    If Offline Password Recovery can't be used to reset the laptop's OS account passwords (post #3) then either restore the laptop using a system image backup or the OEM Restore Media/Partition.

    If none of these are available then Sony should be able to provide Restore media for less cost than the local repair shop.

    Hope this helps...
    Sorry about the confusion, what I mean is John wants to reuse the laptop but does not need any information from it so I thought it needs to be wiped before any thing can be done with it. I made a backup for Johns laptop a while back and said I could run a restore to his dead sons laptop. BEFORE I knew there was no password for it.
    Thanks for the advice about getting restore media from Sony. I will continue to try to work out how to use Offline Password Recovery.

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    3 Star Lounger KIWIpeteW's Avatar
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    Quote Originally Posted by RetiredGeek View Post
    Pete,

    You have a Backup? Why not just restore the backup no real need to take the time to run DBAN. Of course, I'm assuming that the Backup is an Image backup and you have the boot media to use to restore it. But, if that is the case DBAN is a waste of time IMHO.

    HTH
    Thanks RG, but the backup I have is for Johns Laptop, which runs Win 7 but it is not a Sony.

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    If you have a Windows 7 license key, you could just use the Media Creation Tool to clean install Windows 10.

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  18. #13
    Super Moderator Rick Corbett's Avatar
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    Quote Originally Posted by KIWIpeteW
    Sorry about the confusion, what I mean is John wants to reuse the laptop but does not need any information from it so I thought it needs to be wiped before any thing can be done with it. I made a backup for Johns laptop a while back and said I could run a restore to his dead sons laptop. BEFORE I knew there was no password for it.
    Thanks for the advice about getting restore media from Sony. I will continue to try to work out how to use Offline Password Recovery.
    No need to apologise...

    The How-To Geek has a good article about using the Offline Password Recovery utility. I've used it many times so know how effective the utility is.

    Hope this helps...

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    https://community.newegg.com/archive...8/t/99608.aspx

    If Offline Password Recovery does not work then it is not a Windows password. It should not take more than 5 minutes to try. Several boot disks have it already on it including Hirens.

    If it is not a Windows password then wiping (indeed this is unnecessary as just killing off the partition and recreating it and a quick format is sufficient) the drive will not release the laptop.

    If it is a encrypted hard drive then deleting the partition, etc. will work. That may indeed be what the password flash drive indicates.
    Last edited by Fascist Nation; 2016-04-15 at 16:15.

  21. #15
    WS Lounge VIP mrjimphelps's Avatar
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    The Sony Restore Media would be a good thing to have, regardless of whether you need it this time around or not. My suggestion is to order the Restore Media.

    If you can wait till it arrives, your job of wiping the drive and starting fresh will be much easier than with any other method, because what it does is (1) wipe the drive, and (2) restore everything to brand-new factory condition. And it doesn't require very much effort on your part.

    Once you have the laptop all set and ready to go, it would be a good idea to do a backup of it, so that getting it ready to go in the future would be quick and easy.

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