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  1. #1
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    Bad_Pool_Call Error/BSOD

    Had my first BSOD in Win10. I searched here for prior posts, but didn't find anything. Perhaps someone could assist me with figuring out the cause.

    There are two things that come to mind. I had updates waiting and didn't notice that fact in notifications area; the other is I removed my anti-virus program yesterday and installed Panda Anti-Virus Free. It hasn't happened again, so far.

    Thanks

    Diane
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  2. #2
    Super Moderator satrow's Avatar
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    What was the old AV, Bitdefender, perhaps?

    0x19 (BAD_POOL_HEADER), or 0xC2 (BAD_POOL_CALLER) bugchecks are driver -related. You could copy any minidumps to your Desktop, zip them and attach the zip file in a reply for us to take a look at.

  3. #3
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    Quote Originally Posted by satrow View Post
    What was the old AV, Bitdefender, perhaps?

    0x19 (BAD_POOL_HEADER), or 0xC2 (BAD_POOL_CALLER) bugchecks are driver -related. You could copy any minidumps to your Desktop, zip them and attach the zip file in a reply for us to take a look at.


    Actually, the AV I dumped was The AV portion of the free Zone Alarm AV/Firewall combination. The reason was the suite prevented a System Restore on another computer; when I disabled it, System Restore worked. So, I took it out of my desktop. I"ll find the minidump. I"ll have to refresh my memory on how it's done because I haven't done one in along time and post it here. Thanks
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

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    Super Moderator satrow's Avatar
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    OK, no surprise that it was ZA, it does tend towards the problematic, ensure it's removed completely, there should be a removal tool/procedure for it.

    http://www.zonealarm.com/security/en.../uninstall.htm

    http://www.bleepingcomputer.com/down...ninstall-tool/

    Ensure that the built-in Windows firewall is enabled.

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    It was a problem getting it uninstalled and I did get the cleaner tool from Zone Alarm. Firewall is enabled.
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

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    Attached is the compressed mini-dump file. However, when I compressed it with 7Zip, I mistakenly clicked on compress and email. I went back a compressed to a zip folder, but I don't know if its useable now.
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

  7. #7
    Super Moderator satrow's Avatar
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    It's empty, delete the zip your side and try again?

    EDIT: I deleted the 'bad' zip.
    Last edited by satrow; 2016-04-13 at 18:33.

  8. #8
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    I'm a bit annoyed with myself, because the minidump is gone from my machine; don't ask me how, but am a bit embarrassed. I'll have to wait until I get the crash which it hasn't happened again. Thanks so much for taking the time to try and help.
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

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    See if BlueScreenView will find it. http://www.nirsoft.net/utils/blue_screen_view.html

    Do you use CCleaner per chance as that clears Memory Dumps by default and that box should be unchecked - also under the Applications tab, uncheck MS Search as that can give you corrupt context catalog errors in Event Viewer - think that's what they are called ?

  10. #10
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    I didn't use CCleaner.

    What I think I did, was rather than copy the minidump to the desktop, I sent the file to the desktop, compressed it badly and sent it along to the forum with no copy left on my machine. I ran the Nirsoft software and it came up with a system hang today, but I had no BSOD. The cause of the problem seems to have been something called "Immersive Control Panel"

    Thanks for helping.
    Attached Files Attached Files
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  11. #11
    Super Moderator satrow's Avatar
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    It was the SystemSettings.exe subsection of the Immersive Control Panel that hung. There seemed to be a call to create a new Win32 thread (Kernel32!BaseThreadInitThunk) that got stuck, or 'lost'.

    It's way out of my league.

  12. #12
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    I never even knew such a thing existed. So, until I have more issues, I can't get wound up about it anymore.

    Apparently attaching compressed files is way out of my league....

    Thanks so much for taking the time to review

    Diane



    P.S. Just a few minutes ago, I ran sfc /scannow, it fixed something
    Last edited by PeachesP; 2016-04-14 at 14:46.
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    Super Moderator satrow's Avatar
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    Quote Originally Posted by PeachesP View Post
    P.S. Just a few minutes ago, I ran sfc /scannow, it fixed something
    I almost suggested that but I was afraid that it might imply I understood the WhatIsHang output

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    Perhaps Event Viewer will have some info on it - check the date and time stamps but it may be listed as Critical rather than an Error.

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    Quote Originally Posted by Sudo15 View Post
    Perhaps Event Viewer will have some info on it - check the date and time stamps but it may be listed as Critical rather than an Error.

    I looked and found the critical error, but that only referred to the "shutdown" (kernel-power), but the event ID associated with it was "41" so I went looking for it @MS site and it referred to update 1511. I also found the memory dump(that I brilliantly deep-sixed) referred to right before the crash.

    I haven't had any issues again.

    Thanks so much for your help

    D.
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