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  1. #1
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    Angry How to remove unwanted drives

    I have four unwanted drives left over from an old HP Photosmart printer which is now gone. It "installed" drives for its various card readers; e.g. CF/MD card and Sm/xD Card. They show up as drives; F:, G:, etc. and as printers. If I remove them in Devices and Printers or Uninstall with Device Manager they come back on Restart. They are Zombies.

    My guess is that they are in the registry somewhere but that is just a guess.

    Any suggestions on how to get rid of them?

    Windows 10 Pro, Dell XPS 8700

  2. #2
    Super Moderator Rick Corbett's Avatar
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    Try Nir Sofer's free/portable USBDeview (and make sure you download the right x32/64 version).

    It will show the drives as 'Not connected' and allow you (from the File menu or right-click context menu option) to Uninstall Selected Devices.

    Hope this helps...

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    Thank you for you interest. That is an interesting program. Unfortunately, it works the same as all the other attempts. It thinks the device is gone but it returns from the dead on restart.

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    Super Moderator Rick Corbett's Avatar
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    Quote Originally Posted by heritage
    Thank you for you interest. That is an interesting program. Unfortunately, it works the same as all the other attempts. It thinks the device is gone but it returns from the dead on restart.
    1. How did you run USBDeview? (i.e. once un-zipped, did you just double-click on the USBDeview executable or did you right-click on it and use 'Run as Administrator'?)

    2. How did you get rid of the HP software when you got rid of the printer?

    3. Have you checked whether any software for the old printer is running from startup?

    Hope this helps...
    Last edited by Rick Corbett; 2016-04-23 at 18:57.

  5. #5
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    1. Did both (ran from my account which has adm privilege and ran as adm)
    2. Uninstalled from control panel
    3. No HP printer software runs at startup
    (only hp software is hp scheduler)
    Zombie drives won't go away.
    Thanks for your interest. Weird situation. HP, as usual, is no help.

  6. #6
    WS Lounge VIP Coochin's Avatar
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    Run the following commands in an elevated command prompt:

    SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
    (enter)

    START DEVMGMT.MSC
    (enter)

    A "Device Manager" window will open, click "Show Hidden Devices" in the View menu.

    You can now uninstall any invalid/disconnected devices (right-click/Uninstall).

    Once you have finished uninstalling devices restart the computer; Windows should re-install any devices as necessary (but might prompt for driver software).

    WARNING: exercise caution, particularly with removal of sound, network, and non-plug'n'play devices; devices in these categories might be shown dimmed as if not present but are nevertheless needed for the parent device to function correctly.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    Thanks for your suggestion. Unfortunately, this just repeats what I mentioned in my original post as an action which does not work. Your first 2 steps just open Device Manager which can be opened directly. I uninstalled the 4 "drives" and they reappear after a restart.

    As mentioned the original post, my guess is that there are registry entries somewhere that resurrects the zombies. No hard evidence.

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    Super Moderator Rick Corbett's Avatar
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    Try using the mountvol command.

    1. Right-click on the Start button and open a Command Prompt (Admin).

    2. Type mountvol f: /L then press Enter. This should show the VolumeName including its GUID for the first of your zombie drives.

    For example:
    mountvol.png
    Click to enlarge

    If mountvol shows a VolumeName for F: then you should be able to use mountvol f: /d to delete the mount point. This will be safer than searching for the GUID in the registry and deleting the found keys.

    Hope this helps...

  9. #9
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    Yeah! Cool! At least it worked on the one I tried. Probably will kill those others as well.
    This looks like DOS. God - I hated DOS. Thirty years ago I was a Mac guy, as were all but one of my co-workers. Glad DOS survived after all.

    Thanks

  10. #10
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    Someone suggested another solution using a Windows tool.
    Open Disk Management
    Select the Zombie Drive
    Choose Change Drive Letter and Path
    Click Remove

    Interestingly, both solution leave the Zombie drives as Disks (e.g. Disk 2, Disk 3, Disk 4, Disk 5) and start the remaining useful Disks as Disk 6, .... Strange but not a real problem in practice.

  11. #11
    Super Moderator Rick Corbett's Avatar
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    Can you post a screenshot?

  12. #12
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    Will try. Is there an easy way to post an image? This seems barbaric.




  13. #13
    Super Moderator Rick Corbett's Avatar
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    Did you have the 'old' printer installed prior to upgrading to Windows 10?

    Did you un-install the 'old' printer software before upgrading?

    Do you have any HP Photosmart software still visible in Control Panel > Programs and Features? If not, download/run Autoruns, wait until the scanning finishes then scroll down the list looking for entries that mention HP or Photosmart.

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    1) Yes "old" printer installed before upgrade to Win 10
    2) As I recall, I had to reinstall "old" printer after upgrade to Win 10
    3) Yes; I uninstalled "old" printer software from Control Panel before installing new printer.
    4) No Photosmart software shows in Control Panel>Programs and Features

    Autoruns.exe - neat program Seems to show interesting items in the registry. I suspected from the beginning that these zombies were in the registry somewhere. Apparently not but this seems to clear up that conjecture. There are a bunch of entries for HP but nothing even close to the old printer (HP Photosmart). Most I recognize such at the new printer (HP Officejet 5740), HP updates, HP Smart Print and some general HP support.

    I looked manually and then use the filter for HP so I don't think I missed anything.

    Did you post your screen shot with ? There has to be a better way than uploading to a website and then downloading here.

  15. #15
    Super Moderator Rick Corbett's Avatar
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    If you want a second opinion on your Autoruns results, click on the Save button, save as a .ARN file and attach it to a post.

    Quote Originally Posted by heritage
    Did you post your screen shot with [ img ] http:// something[ /img ]? There has to be a better way than uploading to a website and then downloading here.
    I use direct upload for any screenshots. Unfortunately the forum's instructions (Attachments and Images) in the FAQ section are a bit inaccurate so here's how to do it.

    1. Click on Insert Image:

    sc1.png

    2. Click on the From Computer tab then on the Basic Uploader link:

    sc2.png

    3. Click on the Browse button and select the screenshot you want to upload:

    sc3.png

    4. Click on Upload (files):

    sc5.png

    Result:

    sc6.png

    Hope this helps...

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