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  1. #1
    Star Lounger
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    Problem printing web pages

    I am using windows 10 pro. When I want to print a web page, I click the 3 bars in Chrome in the top right of my screen, then click print. It brings up my print dialog box. The problem is that the text and pictures on the page are over lapped so you can't read some of the text. Text is on top of other text. I never had this problem with windows 7. I am using a canon printer and only web pages are a problem. Any ideas on how to correct this? I went through all setting, but couldn't find anything to correct this.

    Thanks,

    Mike

  2. #2
    Silver Lounger lumpy95's Avatar
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    Have you tried changing to PDF in the printer selection area on the left. Sometimes what you see isn't what you get in the final form. Also, have you tried landscape instead of portrait to see if it straightens out the display?
    Chrome printing is usually pretty good but sometimes it sucks.

  3. #3
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    Do you have current Windows 10 drivers for the printer?
    Joe

  4. #4
    Star Lounger
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    My drivers are up to date. The web page is okay when you view it. When you click print the text is on top of other text. Same for trying to print to pdf. Attached is a pdf of the problem.

    Mike
    Attached Files Attached Files

  5. #5
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    Does it print OK with IE or Edge?
    Joe

  6. #6
    Star Lounger
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    Same problem with IE and Edge.

  7. #7
    Silver Lounger lumpy95's Avatar
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    From Googling, I saw 2 suggestions, 1- Firmware might need to be updated on the printer, 2- Ink cartridges may need to be re-seated.
    Question- Is it just the display you see that shows overlapping text or does it actually print out with overlapping text?

  8. #8
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    When you are viewing the web page everything is okay. When you click print, that is when the text overlaps and you can see it. It also prints overlapped.

  9. #9
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    Are you depending on Windows Update for drivers or checking at Canon?
    Joe

  10. #10
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    Both. Windows is up to date and so are the drivers from Canon. Canon used to have a web-easy photo software that you could print from. They don't have it anymore and I noticed they don't update drivers for windows 10. They say just use the windows 7 drivers and you will be okay. The other computers in the house work just fine. Only mine has this problem.

  11. #11
    Silver Lounger lumpy95's Avatar
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    The other computers in the house work just fine
    Are they all W10? Is your printer on the network?
    Out of curiousity, do you have an installation Disc for your Canon Printer? If so, have you reinstalled the drivers/software from disc?
    The reason I ask is that when I went to W10 on my HP laptop, W10 saw the HP Officejet 8100 Pro printer but installed generic drivers and I had to re-install the disc to get the other benefits of the software. The software disc was the same as the installation on W7 and it worked fine.

  12. #12
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    They are all win 10. They are all on the network. Win 10 sees the printers correctly and I downloaded all the current drivers from Canon. All this happened on one of the win 10 updates. Along with this problem, certain web pages don't open either on this one computer.

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