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  1. #1
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    Can't print - print spool service error

    I upgraded to Windows 10 Pro and was able to print OK from my main printer. I then tried to print from my HiTi 730 photo printer, but got a message that the driver was missing. When I tried to install the driver, I got a message that it wasn't digitally signed so Windows would not install it. So I set Windows to install it even though it wasn't digitally signed.

    Then I couldn't print from any of my printers (I have several). When I ran printer diagnostics it said that the print spool service wasn't running, and that it fixed it. But I still couldn't print and got the same print spool service not running message. I restarted the service and tried again. Even though the service app says the print spool service is running, I still get the message that it is not running and nothing prints. I tried this several times, and sometimes it appears that the service is really not running. But restarting it doesn't work either.

    So I tried to remove the HiTi printer, but got a message that Windows could not remove it.

    Each time now when I check the print spool service, it appears to not be running. Then I restart it. But it apparently isn't running even when it says it is. And I am unable to print anything.

    I understand that removing a printer doesn't uninstall the driver, but do I have to uninstall the driver before removing the printer? If so, should I uninstall the HiTi driver, and how do I do that? Would uninstalling it allow the print spool service to work again? I am really lost at this point.

    Could someone please help?

    Thanks,
    Sheila

  2. #2
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    You can manually start the print spooler service with a cmd from Command Prompt (Admin) which is net start "Print Spooler" but as for uninstalling, using Win 7, in All Programs I scroll down to the printer folder and expanding that should have its own uninstaller - but in Devices and Printers (your Win 10 equivalent) are you changing the default printer to the one you want to use ?

  3. #3
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    It wouldn't let me uninstall the driver using Devices and Printers, but I was able to uninstall it from control panel/programs/uninstall. After rebooting, all printers (except the one I uninstalled) work.

    The question now is, should I even try to reinstall the HiTi? Or is the problem that the unsigned driver causes all printers to not work? I hate to lose the use of that printer. It is old, but does really nice photo prints.

    Thanks,
    Sheila

  4. #4
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    They would seem to have been causing some sort of conflict.

    Can you not contact the vendor about their latest drivers they have for the printer ?

  5. The Following User Says Thank You to Sudo15 For This Useful Post:

    sheila_c (2016-06-06)

  6. #5
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    I will try to contact them.

    Thanks for your help!
    Sheila

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