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  1. #1
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    Win 10 random lock up

    Hello,
    My issue is Win 10is locking up 1-2 times every 2-3 days for the past 3 weeks since upgrading a new PC from Win 7 to Win 10.
    I've seen others whoare reporting issues similar to mine over the past year but I haven't found adefinitive fix.
    I'm posting herebecause I value this community & information.
    I recognize thatcurrently there may not a fix, but I'd like to learn more about the issue.


    What is the best wayto troubleshoot the issue the next time it occurs?

    Thanks,

    Steve

    Details….
    I recently gave upon getting Win 10 Pro installed on my 2009 home built i7-920 4GB HDD RAID 1desktop and built a new desktop i7-6700K 16GB SSD RAID 1 desktop.
    Used a new Win 7 Prox64 disk to install the OS & drivers.
    Used a USB HD tocopy my data files.
    Installed a fewapplications; but mostly browsed with Chrome
    No system lock ups.
    I updated Win 7& Win Office applications.
    Verified eachapplication & device before proceeding, All is well.
    The next day, whenprompted by Windows I installed Win 10 Pro.
    Installed additionalapplications from disk/archived .exe files, etc.
    Verified eachapplication & device before proceeding, All is well.
    Started gettingsystem lock ups every day or so.
    Also had 3 days with1 occurrence of BSOD with Windows reporting cause as 'driver power statefailure'. This hasn't reoccurred in 4 days.
    Win 10 DeviceManager shows no yellow exclamation points.
    Windows reports thatup to date drivers are installed for display, keyboard, mouse, monitor,printer, sound card, etc.
    I frequently openWin Task Manager after start, when the machine locks up I'm not able to accessit. My only choice is to cold boot.
    The lock ups startedthe day I installed Win 10.
    The Win lock upoccurs when doing various tasks: playing recorded FLAC music & scrollingemail, navigating a web site, editing a cell in Excel, editing a Word document

    Windows is up todate, I have Win 10 update set to Notify to Schedule restart
    Using WidowsDefender & MBAM
    Using built in Intel CPUgraphics (haven't installed EVGA GTX 670 video card)
    Last edited by sfroach; 2016-06-10 at 09:24.

  2. #2
    4 Star Lounger
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    Thanks, that's a lot of information, but there are a few more things I'd like to know.
    Have you tried a clean boot, yet?
    Have you run "sfc /scannow" from an elevated command prompt?
    Last edited by RockE; 2016-06-10 at 12:16. Reason: typo

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  4. #3
    New Lounger
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    Thanks for the info.
    I did a clean boot; after normal boot the issue continued.
    Did a sfc /scannow; found the opencl.dll file was corrupted.
    Tried to resolve the issue via DISM and got into a tangent with issues not finding the source file.
    So I manually replaced the opencl.dll as expained here https://support.microsoft.com/en-us/kb/929833
    Rebooted & ran sfc /scannnow with 'no integrity issues'.
    Will continue to use PC & see if the random lock-up/freeze appears
    Thanks again, Steve
    Last edited by sfroach; 2016-06-12 at 09:06.

  5. #4
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    Good work.
    Have you examined the Event Viewer logs for possible clues?

    RockE

  6. #5
    New Lounger
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    System froze while scrolling on-line article

    Win 10 froze while scrolling an on-line article using the mouse wheel.
    After re-boot, ran elevated command prompt sfc /scannow with no integrity violations.
    Can't seem to find any useful info in Event viewer see scn prt.
    Device Manager > Mouse > update > reports best driver is installed.

    Where should I look in Event Viewer?

    Any other suggestions?

    Thanks,
    Steve
    Attached Images Attached Images

  7. #6
    4 Star Lounger
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    Since your repair have you tried running for awhile in safe mode again?
    I would tend to suspect third party software instead of hardware (especially since you'd not had the problem before upgrading to Windows 10).

    There's one thing I'm not sure about. You said, "I did a clean boot; after normal boot the issue continued." Does that mean that it froze while running after clean booting, but before doing a normal boot?

    You apparently have bad luck with RAID. I'd be curious if your hardware and Windows 10 worked properly in a non-RAID configuration. You might have better luck with a single disk for the OS, and a RAID array for data.
    Last edited by RockE; 2016-06-13 at 03:34.

  8. #7
    New Lounger
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    Thanks for the suggestions.
    I continued to have system lock ups so I concluded it wasn't a Win 10 issue.
    While using Process Lasso Pro to monitor when the lock up occurred, I discovered the lock ups were occurring when the processes were coming out of an 'idle' situation. That led me to BIOS and disabling the advanced CPU Power C State settings on my Intel i7-6700k CPU with a Z170 chip set MOBO. This fixed me

    this problem isn't Win10-specific — nor is it networking-specific; it can affect whole PCs, as described in the April 10, 2014, LangaList Plus column, "Diagnosing a computer's power-state troubles. It can also affect subsystems such as external drives; see, for example, "Problems with USB-attached external hard drives" (April 19 LangaList Plus).

    Steve

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