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  1. #1
    2 Star Lounger
    Join Date
    Apr 2003
    Jackson, TN
    Thanked 0 Times in 0 Posts

    Office 365 will not install

    I was going to go into my Outlook 365 program and it would not start. I Googled for an answer and was told to right click the icon and "Repair." When I did, I was given two choices (1) Change and (2) Uninstall but not Repair. I clicked on (1) and it uninstalled everything in Office, Word, Outlook, etc. I went to my Microsoft Account and download Office 365 again. However, when I try to install it starts then after about 30 seconds give me an Error menu which tells me it could not continue. The Error Code: 30175-4 (19) is displayed. I've Googled that and tried all the instruction to make it work, but nothing does. I can use Microsoft Mail to receive and send mail, but I no longer have access to my Outlook database that contains my important business addresses. Microsoft Mail doesn't seem to contain a settings menu that will look for a database. I have Google mail, but I have the same problem with it, how do I merge the Outlook datagase or the iCloud database over? Can anyone walk me through it, IF there is a way?

  2. #2
    Join Date
    Mar 2001
    St Louis, Missouri, USA
    Thanked 1,030 Times in 903 Posts
    Have you uninstalled Office completely and then tried the reinstall? See Uninstall Office 2016, Office 2013, or Office 365 from a PC.

  3. #3
    3 Star Lounger
    Join Date
    Sep 2010
    Yarra Glen, Victoria, Australia
    Thanked 37 Times in 23 Posts
    Therr is a suggestion that 30175-4 is caused by an anti-virus program blocking the installation. Did you see that? It may be an idea to temporarily disable your anti-virus while doing the install.

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