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  1. #1
    3 Star Lounger
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    File explorer - quick access scan freezes computer

    I recently upgraded from Win 7 Pro 64 to Win 10. My computer is a Dell Latitude E6420 laptop, now about four years old.

    The only problem with the upgrade thus far seems to be a freeze in File Explorer. The scan progress green ribbon goes only so far across, then stops, and everything stops, cursor freezes. Sometimes, I can get to Task Manager, other times not even that, and I have to resort to the power switch.

    Google search for this takes me to File Explorer > Folder Options > launch folder windows in a separate process. However, not even that seems to have sorted this properly.

    Any ideas, Loungers?

  2. #2
    davidhk
    Guest
    1. Is your Win 10 Pro fully updated ?

    2. Run a system file check to look for corrupt files. It will try to do repair if any found.

    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    If the report is #1, your solution lies elsewhere.
    If the report is #2, check if your problems have been resolved.
    If the report is #3, use this method................
    In the same Command Prompt (Admin) windows, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    > press Enter.
    Again it will take some time.
    When finished, it will give you a report.

    If dism returns with an error message " Source files could not be found", please post back for next step.

  3. #3
    3 Star Lounger
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    DavidHK - thanks.

    My system passed sfc /scannow, reported no integrity violations. If I take it correctly from your post, my solution lies elsewhere.

  4. #4
    davidhk
    Guest
    Quote Originally Posted by JohnFleming View Post
    DavidHK - thanks.

    My system passed sfc /scannow, reported no integrity violations. If I take it correctly from your post, my solution lies elsewhere.
    Yes. Problem lies elsewhere.

    Would you care to do a Repair Install ?
    Repair Install allows you to keep your files, settings and apps.
    No product key is required.
    Activation is automatic.

    If you decide to give it a try, here is how to.................

    Use the Tech Bench link below and download your version of Windows 10 iso file.
    https://www.microsoft.com/en-us/soft...brrWLRbagYCa0w

    Scroll down to Select Edition > click the pointer at the right and select Windows 10 > click Confirm.
    Click the pointer and select Language > make sure you pick the same language the computer is now running > click Confirm
    Select the bit version, 32 or 64-bit. Make sure you select the same bit version as the computer is now running.
    At the bottom, click the pointer next to Save > click Save As > navigate to a folder of your choice > click the chosen folder > click Save
    The iso will start downloading to your chosen folder.
    When it is done, go to that folder > open the folder > right click at the iso file > click Mount > click Setup.exe
    Installation will begin.

  5. #5
    3 Star Lounger
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    David - thanks. I have downloaded successfully the Win 10 ISO, but installing it is going to need some quiet time, which I don't have right now. I'll post back a report of improvement or no change.

    Again, thanks,

  6. #6
    davidhk
    Guest
    Quote Originally Posted by JohnFleming View Post
    David - thanks. I have downloaded successfully the Win 10 ISO, but installing it is going to need some quiet time, which I don't have right now. I'll post back a report of improvement or no change.

    Again, thanks,
    My follow-up on "unfinished business".

    How is your current status ?
    Still no time for a repair install ?

  7. #7
    3 Star Lounger
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    David - thanks, no I have not done a repair install, and don't think that I need to. Another run of SFC /scannow again turned up no problem.

    I found a couple of things that could have contributed to the freeze:
    1) - OneDrive was not perfectly configured, so was forever "Looking for Changes", but not going through to "OneDrive - Up to date". This must have been taking up processor cycles trying to resolve mismatches that it was never going to resolve. I copied all of my OneDrive data to another location, removed OneDrive from both computers where it was installed, and then re-installed OneDrive and re-populated the data. Thus far, much improved.
    2) - I probably had far too many pinned locations in Quick Access, including two network locations. Scanning especially these was taking for ever. I also cleared the File Explorer history in case one or more of these was corrupt.

    So, touching wood, I think that things may be in better shape. Certainly, I have not had any more freezes, though it's quite early days yet.

    Thanks again for your help.

  8. #8
    davidhk
    Guest
    OK.
    Please keep the instruction on file. It might come in handy in the future.

    Happy computing.

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