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    3 Star Lounger Backspacer's Avatar
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    Windows 10 upgrade not recognizing my display

    I just tried to do the Windows 10 upgrade and the Upgrade Assistant reports that "The display is not compatible with Windows 10." It's a fairly new Asus VS239h-P monitor and is registered in the device manager as a Generic PnP monitor. Any idea what's wrong?
    Thanks.

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    WS Lounge VIP Coochin's Avatar
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    Quote Originally Posted by Backspacer View Post
    ...the Upgrade Assistant reports that "The display is not compatible with Windows 10."...
    "The display is not compatible..." refers to your computer's "Display adapter" driver not your monitor.

    If it is a desktop computer then the "Display adapter" (Video Graphics Adapter [VGA]) could be "onboard" (part of the motherboard) or a VGA card plugged into a slot on the motherboard.

    In Device Manager expand the "Display adapter" category and take note of the name of the "Display adapter". You need to look for updated Win10-compatible drivers for the "Display adapter".

    Devmgr_VGA.jpg

    If the "Display adapter" is "onboard" look up the motherboard's model number on the manufacturer's Support website; if it is a VGA card likewise look up the card's model name/number on the manufacturer's Support website.

    If it is a laptop then look up the model number on the manufacturer's Support website to see if there are newer Win10-compatible drivers available.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    3 Star Lounger Backspacer's Avatar
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    I thought about this after my initial posting, went to the ASUS site and got whatever drivers I could find. Ended up installing two Intel drivers. But still no-go on the Windows 10 upgrade. This is a less than 2 year old motherboard and I'll be pretty unhappy with ASUS if they can't even support it for that long. I have an email in to their support address asking about it.

    I wonder if I can get drivers direct from Intel.

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    WS Lounge VIP Coochin's Avatar
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    What is the ASUS motherboard's model number?
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    3 Star Lounger Backspacer's Avatar
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    Z87-Deluxe/Dual

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    Silver Lounger lumpy95's Avatar
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    ASUS shows this driver- Version 10.18.15.4248 for the intel onboard graphics for W10 64 bit. Is that what you have?

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    The newest VGA driver for the Z87-DELUXE/DUAL motherboard for Win7 & Win8/8.1 is listed on the ASUS Support site dated 2014/03/14:

    "Version 10.18.10.3412
    "Intel Graphics Accelerator Driver V10.18.10.3412 for Windows Win7 32bit & Win8 32bit & Win8.1 32bit---(WHQL).
    "Intel Graphics Accelerator Driver V10.18.10.3412 for Windows Win7 64bit & Win8 64bit & Win8.1 64bit---(WHQL)."

    http://dlcdnet.asus.com/pub/ASUS/mis...447.1468973670

    The link will cause your browser to download a .zip file "Intel_Graphics_Win7-8-8-1_VER1018103412.zip".

    You'll probably need to extract the contents of the .zip file to a folder then run "setup.exe" to install the driver.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    WS Lounge VIP Coochin's Avatar
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    Quote Originally Posted by lumpy95 View Post
    ASUS shows this driver- Version 10.18.15.4248 for the intel onboard graphics for W10 64 bit. Is that what you have?
    OP is trying to upgrade from Win7 or Win8.1 so needs to install the latest VGA driver for the earlier OSs first (I doubt if the Win10 VGA driver will install in the earlier OSs).
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    Silver Lounger lumpy95's Avatar
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    Ooops, my bad.

  10. #10
    3 Star Lounger Backspacer's Avatar
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    Do I use a VGA driver if I am plugged into an HDMI port?

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    3 Star Lounger Backspacer's Avatar
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    Well I tried it anyway, but no joy.

    I looked and my display driver is Intel HD Graphics 4600, v10.18.10.3412

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    3 Star Lounger Backspacer's Avatar
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    But I didn't think I should need the latest driver in order to install Win10. I thought it would install the correct drivers as part of the upgrade. And a Win10 driver obviously exists for it, so why would the Upgrade "Assistant" complain about it?

    Is there any other possible explanation for that error message in my first posting?

  13. #13
    3 Star Lounger Backspacer's Avatar
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    Whoa! Here's a thing: I tried updating the driver from inside of the Device Manager earlier, but nothing happened. A few minutes ago I installed the driver package linked above and got the v10.18.10.3412 driver. I was just looking at it and thought "what the heck, I'll just try updating it again" and now I've got v10.18.14.4264. Makes no sense to me, but I'll take it. Now I'm off to see if the upgrade will work...

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    3 Star Lounger Backspacer's Avatar
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    Nope. Still not compatible.

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    Quote Originally Posted by Backspacer View Post
    I just tried to do the Windows 10 upgrade and the Upgrade Assistant reports that "The display is not compatible with Windows 10."
    In your attempt "to do the Windows 10 upgrade" have you used the Media Creation Tool? I had a similar problem in that the video card in a computer I was wanting to upgrade was incompatible at the time I first tried the upgrade. The GWX upgrade method remained unconvinced even when I later installed a newer (compatible) video card!
    So, I finally used the MCT to create an install thumb drive, then I tried again. That time Upgrading worked (and the video card works fine)!
    Just saying...

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