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  1. #1
    New Lounger
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    Question iPad 2 drivers unavailable

    Hi everyone,
    My iPad 2 has stopped opening iTunes when plugged into my PC.
    When I look at the devices it says that the drivers are unavailable.
    This was working until recently.
    Has anyone had a similar problem and found a solution?
    Many thanks

  2. #2
    Super Moderator jwitalka's Avatar
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    There's a list of things to try here: http://www.ibtimes.co.uk/windows-10-...e-ipad-1515343

    Jerry

  3. #3
    Super Moderator Rick Corbett's Avatar
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    Quote Originally Posted by Strobey
    My iPad 2 has stopped opening iTunes when plugged into my PC.
    When I look at the devices it says that the drivers are unavailable.
    This was working until recently.
    Has anyone had a similar problem and found a solution?
    I had the same happen with my iPhone and (eventually) found it was the 'Apple mobile device' driver not installed.

    Try this:

    1. Use Start > File Explorer and navigate to the C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers folder. (Or C:\Program Files (86)\Common Files\Apple\Mobile Device Support\Drivers if you're not using the 64-bit version of iTunes.)
    2. Right-click on the usbaapl64 Setup Information file and choose Install.

      apple-mobile-device.png
      Click to enlarge
    3. After confirmation that the device driver has been installed, right-click on the Start button and choose Device Manager.
    4. In Device Manager, expand Universal Serial Bus controllers at the bottom.

    Now, when you connect your iPad (or iPhone) to your PC using a USB cable you should see the USB controllers list refresh and an Apple Mobile Device USB Driver appear.

    apple-mobile-device-1.png
    Click to enlarge

    This is what's probably been missing for you too and is needed to kick off iTunes.

    Hope this helps...
    Last edited by Rick Corbett; 2016-07-25 at 13:50. Reason: Added info about different file location

  4. The Following User Says Thank You to Rick Corbett For This Useful Post:

    jwitalka (2016-07-25)

  5. #4
    New Lounger
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    Thanks very much for your help guys.
    I hadn't seen your reply yet when I logged on this morning, Rick, so I started working through the list provided by jwitalka.
    Turns out that reinstalling iTunes fixed my problem although Windows still reports the device driver as unavailable.
    Much appreciated.

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