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  1. #1
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    DVD drive doesn't see DL DVD's

    I have a 2014 Dell box with the factory installed DVD drive, software has been upgraded from W8.1 to W10 and I am using WinX DVD Author program for creating and burning. I am able to burn the regular 4.7 GB single layer DVD's without problem. However, when I attempt to burn the 8.4 GB Double Layer DVD's the drive doesn't recognize the blank DVD.

    Thoughts?

  2. #2
    4 Star Lounger SpywareDr's Avatar
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    Who's the manufacturer and what's the model number of your DVD?

    Click Start, type in msinfo32.exe and press [Enter], then look under Components > CD/DVD.
    Last edited by SpywareDr; 2016-07-30 at 09:40.

  3. #3
    5 Star Lounger Lugh's Avatar
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    Quote Originally Posted by mmi16 View Post
    when I attempt to burn the 8.4 GB Double Layer DVD's the drive doesn't recognize the blank DVD.
    the drive has to be compatible with Double Layer DVDs. Yours probably isn't, but we'll be able to tell when you answer SpywareDr's question.

    Btw, SpywareDr made a typo, it's msinfo32.exe, not .ese
    Lugh.
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  4. #4
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    Did this work before the upgrade? If so, then you might need a new driver.
    Graham Smith
    DataSmith, Delaware
    "For every expert there is an equal and opposite expert.", Arthur C. Clarke (1917 - 2008)

  5. #5
    4 Star Lounger SpywareDr's Avatar
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    Thumbs up

    Quote Originally Posted by Lugh View Post

    Btw, SpywareDr made a typo, it's msinfo32.exe, not .ese
    Oops, thanks Lugh. Fixed.

  6. #6
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    Just the other day I had a client's Notebook to be cleaned up and saved her 6.2GB music Folder to a portable HDD then used my Desktop to burn a DVD+R/DL disc. It was readable in her DVD drive. For burning DVD+R/DL discs I've had good success with ODDs that have the DL or DualLayer marked on the face of the tray, most Notebooks may not have that marking so, as mentioned, would need to know more about the hardware.

  7. #7
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    Matshita DVD+RW SW830

    with driver
    Driver c:\windows\system32\drivers\cdrom.sys (10.0.10586.0, 169.50 KB (173,568 bytes), 10/30/2015 3:17 AM)

  8. #8
    4 Star Lounger SpywareDr's Avatar
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    Hmmm, can't seem to locate the specifications for your drive.

    You might try using Imgburn to determine the capabilities of your optical drive. After you've downloaded and installed it, start the program, click on "Discovery" (bottom right), then up on the Menu at the top, click on "Tools", then "Drive", then "Capability" (down near the bottom).

    If your drive has Dual-Layer Write Capabilities, you should see checkmarks next to each of the DVD's that have a trailing "DL" in their name under the "Write Capabilities" column on the right. For example:



    (Note that the above drive does not have "DVD+RW DL" write capabilities).

  9. #9
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  10. #10
    4 Star Lounger SpywareDr's Avatar
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    So, you're drive should have the following three Dual-Layer Read/Write capabilities:

    DVD-R DL
    DVD-RW DL
    DVD+R DL

    It cannot however Read or Write to:

    DVD+RW DL

    discs. (Only "-" RW DL, not "+" RW DL).

  11. #11
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    What I am using are DVD+R DL

  12. #12
    4 Star Lounger SpywareDr's Avatar
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  13. #13
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    Have been using Memorex and Phillips

  14. #14
    4 Star Lounger SpywareDr's Avatar
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    This $20 ASUS burner works with Memorex DVD+R DL discs. (Don't know about Philips).

  15. #15
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    Quote Originally Posted by SpywareDr View Post
    I've gotten excellent use from the Verbatim DVD+R/DL dics.

    Side note: some 10-12 years ago I couldn't get any ODD in a Dell to work with the colored Memorex discs, white was okay.

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