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  1. #1
    New Lounger
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    "This computer is not running genuine Windows" - but it is!

    My main computer is a fully legitimate ACER machine running W7 32bit OEM - as installed by the manufacturer.
    I've been using it daily for some years now, but just this week it has begun accusing me of running counterfeit Windows. There have been no hardware changes, just the usual Windows software updates. It is fully patched. If I click START, then right-click COMPUTER and PROPERTIES the screen tells me "Windows is Activated".
    After simply closing the accusatory pop-up a few times I thought I'd try getting rid of the annoyance by clicking "Resolve Online Now".
    That doesn't work.
    In Firefox the screen doesn't render properly. In IE it renders, but clicking on the resolve-online option just takes me to an FAQ page on Activation.
    I suppose i can keep on closing the popup until whatever is causing it either goes away or else ups the ante.
    I'd like to sort it out properly though; I can do without black desktops or whatever else Windows will throw at me in escalation because I'm mistaken as a felon.

    Am I alone in seeing this behaviour? Is it something that Microsoft has broken with a recent patch?
    I note Susan Bradley's current Patch Watch mentions 3167679 - A Windows Authentication patch issued 08-09. On my machine it is shown as successfully installed on August 11th (having failed to install on the 10th).

    Alsy

  2. #2
    Silver Lounger RolandJS's Avatar
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    There is an excellent thread collection over in sevenforums.com concerning this very thing. If I find the best two threads before you do, I'll link them here. There are two gurus over there that have posted excellent solutions.
    "Take care of thy backups and thy restores shall take care of thee." Ben Franklin revisited.
    http://collegecafe.fr.yuku.com/forum...-Technologies/

  3. #3
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    Rebuilding the Licensing Store with these commands has proven successful -

    Go Start - type cmd - right click on cmd and select Run as administrator - accept the UAC then type the following commands, pressing enter after each.

    You can copy & paste the long one to avoid any typos but there isn't a space between the o and the a in Roaming - it's the way the forum displays segregated words.

    net stop sppsvc
    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Ro aming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case.

    Reboot.
    Last edited by Sudo15; 2016-09-15 at 19:04.

  4. #4
    New Lounger
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    Great advice! thanks!

    Thanks Sudo15.

    I followed your steps, only anomaly was that the service didn't need stopping first; said it wasn't running.

    Even without a reboot I was rewarded with an "Activation successful" pop-up.

    (I'm still curious about what caused the problem...)


    Cheers

    Alsy


    Quote Originally Posted by Sudo15 View Post
    Rebuilding the Licensing Store with these commands has proven successful -

    Go Start - type cmd - right click on cmd and select Run as administrator - accept the UAC then type the following commands, pressing enter after each.

    You can copy & paste the long one to avoid any typos but there isn't a space between the o and the a in Roaming - it's the way the forum displays segregated words.

    net stop sppsvc
    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Ro aming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case.

    Reboot.

  5. #5
    New Lounger
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    Hmm. Spoke too soon.
    Guess what's just popped up :-(
    I may be spending some of Sunday on those sevenforums pages....

    Alsy

  6. #6
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    Had you installed any Windows Updates prior to this pop up as they have been known to cause this - or anything else ?

    Try your restore points back to before it popped up and check the box to Scan for affected programs to see what comes up.

  7. #7
    Silver Lounger RolandJS's Avatar
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    Sudo15, I found this from The 'Net -- if you do not recommend this route, let me know, I'll delete it.

    rem from sevenforums.com [ousting 3004394 & 971033]
    c:\windows\system32\sc create sppsvc binPath= %SystemRoot%\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    pause
    c:\windows\system32\sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    pause
    c:\windows\system32\sc sdset sppsvc DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRS DRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPL OCRRC;;;SU)(A;;LCRP;;;AU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    pause
    c:\windows\system32\sc sidtype sppsvc UNRESTRICTED
    pause
    c:\windows\system32\net start sppsvc
    pause
    c:\windows\system32\sc qc sppsvc
    pause
    c:\windows\system32\sc queryex sppsvc
    pause
    c:\windows\system32\sc qprivs sppsvc
    pause
    c:\windows\system32\sc qsidtype sppsvc
    pause
    c:\windows\system32\sc sdshow sppsvc
    @echo below are for both W8 & W7
    :: c:\windows\system32\wusa /uninstall /kb:3004394 /norestart /quiet
    :: c:\windows\system32\wusa /uninstall /kb:971033 /norestart /quiet
    pause
    exit

    Sudo15, I found this from The 'Net -- if you do not recommend this route, let me know, I'll delete it.
    "Take care of thy backups and thy restores shall take care of thee." Ben Franklin revisited.
    http://collegecafe.fr.yuku.com/forum...-Technologies/

  8. #8
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    I've come across that registry fix but if the problem had been "benign" then the cmds I'd posted would have done it.

    However, before making any registry changes, I think it would be best to try and find what could have caused it.

    The time frame coincides with Windows Update and as they are a known cause, thought the restore point route may be best to try before making any changes to the registry.

    There's another cmd that can be used but only for three times, which is only a workaround and not a fix unless you combine it with removing other items.

  9. #9
    New Lounger
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    Thanks again Sudo15, I have restored to pre 14th Sept and will watch for recurrence of the not-authorised pop-up.
    Assuming the 14th upgrade is found to have caused the problem, should I wait for the next patch Tuesday before allowing a Windows Update?

    Alsy

  10. #10
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    You could reinstall each update at a time and see if any were responsible for the pop up, then uninstall and hide it.

    I assume you hadn't downloaded anything else after that date ?

  11. #11
    New Lounger
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    Not downloaded anything - but that 's not to say MS didn't while I was sleeping....

    OK, I've left it a few days since rolling back to the Sept 14th updates, and no more accusatory pop-ups.
    I'll run Windows Update now and deselect all but a few patches each time to see what brings back the problem.
    I need to leave it a day or so after each update to make sure the pop-ups are still gone.
    It may be quite a few days then, before I can report back...

    Alsy

  12. #12
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    Well that looks like progress and would seem to ID the cause as one or more of the updates.

    I once had one of five take out my audio in Win 7, so it may not just be one update.

  13. #13
    New Lounger
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    Update - so far so good

    Quote Originally Posted by Sudo15 View Post
    Well that looks like progress and would seem to ID the cause as one or more of the updates.

    I once had one of five take out my audio in Win 7, so it may not just be one update.

    I've cautiously been allowing individual updates and all's still well...
    Maybe to speed things along I'll allow a batch of three or four updates next time.
    There's always the possibility that by the time I get to installing the rogue update it will already have been removed or replaced with a working version.

    Cheers

    Alsy

  14. #14
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    When you said a few days - you weren't kidding

    MS has released a Roll up update for this month for Win 7, so you will need to watch out for that one and hide it until you get last month's sorted.

  15. #15
    New Lounger
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    Well.. I've finally slogged through all the "important" Windows updates and the accusatory pop-ups have not reappeared (yet).
    Today I let updates install half a dozen or so Microsoft Office updates, still so far so good.
    After those Office updates Microsoft pulled another "important" Windows update out of its hat; KB3177467 so that's now installed too.
    I am now fully up to date with Windows important patches. There remain 31 "optional" patches,which I'll leave alone for now.
    Here's hoping the changed order of my manual patch installations somehow avoids the not-activated problem. I WILL post again if it recurs!

    Thanks to everyone who helped.

    Alsy

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