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  1. #1
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    Printer Offline Almost Every Time?

    I hope someone can help on this - we're running W10 Pro, and we have a wireless printer (Samsung) that often shows as "Printer Offline".

    Every time this happens we Remove the printer (from Control Panel) and then reinstall it. It then works fine.

    We've had to do this now several times.

    We only use the printer once every few weeks. It's always on.

    Does anyone have any suggestions on how we can keep the printer permanently online?

    Thanks,

    Alan

  2. #2
    WS Lounge VIP Browni's Avatar
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    I had the same issue with a Ricoh printer and found this fix...

    Go to Control Panel->Devices and Printers.

    Right click your problem printer and select printer properties, under the ports tab select the problem port and click Configure Port...

    Ensure that SNMP Status Enabled is unchecked.

    offlineprinterfix.PNG

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    AlanWOPR (2016-09-24)

  4. #3
    New Lounger
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    Thank you, Browni.

    I have made that change.

    Will the change have any other effects?

    Thanks again,

    Alan

  5. #4
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    All that will happen is Windows won't check if the printer is OK, it will just attempt to print when you ask it.

    cheers, Paul

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    AlanWOPR (2016-09-25)

  7. #5
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    Thank you, Paul!

    Alan

  8. #6
    WS Lounge VIP Coochin's Avatar
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    @ All

    Many newer printers, especially network & "WiFi" printers, have a "sleep mode" setting wherein the printer may be reported in Windows as "not available" due to the printer having entered "sleep mode".

    Usually (and as Paul T inferred in his #4 post) when you send a print job to such a "sleeping" printer it will receive a "wake up" signal then, after a pause, print what you have sent
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    Confuscius said: "no use running harder if you're on the wrong road" and "any problem once correctly understood is already half-solved".

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    AlanWOPR (2016-09-27)

  10. #7
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    Sometimes I don't know whether to provide more information or just answer the immediate question. Dammed if you do....

    cheers, Paul

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    AlanWOPR (2016-09-27)

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