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  1. #1
    Lounger
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    HPSupportSolutionsFrameworkService.exe stalls computer

    I have an HP Envy TS m7 notebook which is running Windows 10 (64bit)

    Periodically, my computer will slow down quite a bit and the cooling fan will start to run at high speed. I've learned, by checking the Resource Monitor, the HPSupportSolutionsFrameworkService.exe is using up at least 30% of the CPU cycles. When I use the Resource Monitor to suspend the program, the CPU immediately drops to normal usage and the fan very soon shuts down. I have also discovered that copies of the file are located in two different places:

    C:\ProgramFiles(x86)\Hewlett-Packard\HPSupportSolutions [this file's date modified is 15 Aug 2016]

    C:\Users\Llyn\AppData\Local\Temp\\HPSAPatchBackup [this file's date modified is 4 July 2016]

    At the very least, I expect that one of these copies needs to go. How do I prevent a recurrence of excessive CPU usage?

    Llyn

  2. #2
    WS Lounge VIP
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    You are not alone and even HP tell you to uninstall it - I always recommend removing HP bloatware.
    http://h30434.www3.hp.com/t5/Noteboo...f/td-p/5729353

    cheers, Paul

  3. #3
    Super Moderator Rick Corbett's Avatar
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    I agree with Paul T (and HP). Un-install it.

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