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  1. #1
    New Lounger
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    Can't install updates. Select this message to fix.

    Hi all, Today I got this Notification area message: Can't install updates. Select this message to fix.

    The Windows update area displays this:

    Update status
    Updates are available.

    Samsung - PrecisionTouchpad - Samsung PTP Component Device

    We need to start a separate installation to complete this update. Select Install to start it. If you don't see the install window, minimize this window, or check the taskbar.

    As I have an Acer I am hesitant to install this. I could only find one reference to the same occurrence when searching google and no answer or resolution. Anyone have any suggestions, and, can I hide this update. I used the tool MS has available to hide updates, but, this one does not show in the list of available updates.

    Thanks for assisting.

    Louis

  2. #2
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    That sounds like driver updates and should be avoided unless you have problems with your devices - if it aint broke...
    To check that you do have a Samsung touchpad, open Device Manager (right click on the Windows flag) and expand "Mice" and "Keyboards".

    cheers, Paul

  3. #3
    New Lounger
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    Thanks Paul, that is why I am worried about this one. It simply says HD Compliant Touchpad (Belarc Advisor report). I'm unable to hide the update and do not want it to install if I have to reboot for any other updates.

    Louis

  4. #4
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    Does Acer provide a means of scanning your machine to determine if any drivers require an update?
    I am, however, in line with Paul: if it ain't broke . . .
    BTW, there IS a way you can block Win10 from offering driver updates, you know . . .
    And I may be way off base on this thought, but I think I would also do a malware scan . . . I use the ESET on line scan.
    Regards, Robtl

  5. #5
    New Lounger
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    Quote Originally Posted by robtlmiller View Post
    Does Acer provide a means of scanning your machine to determine if any drivers require an update?
    I am, however, in line with Paul: if it ain't broke . . .
    BTW, there IS a way you can block Win10 from offering driver updates, you know . . .
    And I may be way off base on this thought, but I think I would also do a malware scan . . . I use the ESET on line scan.
    Regards, Robtl
    Thanks Robtl. I'll check Acer for that. I did post this in their support forum.
    I will deny driver updates. Knew about that, but, this is the first issue so checking out why.
    Did a couple scans. I always go there first. Will try Eset also.

    Louis

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