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  1. #1
    Star Lounger
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    Printer doesn't work after Anniversary update

    Since installing the Anniversary update (W10, 64 bit) a couple of weeks ago, my (usb connected) hpdeskjet 960c printer will not work. It appears on the Devices and Printers box but not on any applications' printers list. Worked perfectly before!

    I've tried downloading and installing the latest driver etc but no improvement.

    Any suggestions please?

    Thanks.

  2. #2
    WS Lounge VIP Calimanco's Avatar
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    Hp deskjet 960c hasn't been supported by HP for years so, "latest driver" is a relative term, and, apparently, the driver is no longer included in the Windows driver package. Its time to retire the printer and buy a new one.

  3. #3
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    It will be too late now to roll back to the previous build as you only got 10 days to do that.

    In Settings/Devices is there any change when you turn off Windows management of the printer ?

    In Device Manager expand and right click on your printer and select Properties and under Events check to see if any have occurred to render it inoperable.
    Last edited by Sudo15; 2016-10-16 at 06:32.

  4. #4
    Star Lounger
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    Thanks for your replies and suggestions. Just tried (once again) uninstalling the driver and then rebooting and, this time, it appears to have done something different and now the printer works again just fine. So won't be retiring it just yet...!

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