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  1. #1
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    W10 NOT accepting PIN# or password

    My grandaughter's PC (and a friend of mine) who have W10 laptops (both purchased that way) have a problem where the known PIN# or password are NOT accepted by W10. It just says something like "password is incorrect".

    I have 2 PCs (a laptop and a desktop) running W10 (but upgraded from W8.1) that have NOT seen this problem.

    Whatever I tried...I could get the PIN# or password accepted on the grandaughter's laptop.

    I ended up resetting her laptop via W10 startup options.

    Has anyone else seen this?
    Possible W10 maintenance upgrade causing this?

    Kevin

  2. #2
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    Did you double check that you were logging in to the correct account?

    Was there another admin level account you could use as a backup?
    Joe

  3. #3
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    Yes, I confirmed that I was trying to logon to the correct account (my granddaughter only has one email account) and was using a PIN# to logon to Windows (versus a password). I also had an admin account in my name. I was getting the same issue there. When I setup a PC for someone...I log all of this data, so I know it was correct.

    Even thought she normally used a PIN# to logon, the admin account used a password and I know that one was correct.

    My friend Paul (who has the same problem) also uses a PIN# (makes me wonder about some Win10 update messing something up...two totally separate people having that same issue.

    K

    Quote Originally Posted by JoeP517 View Post
    Did you double check that you were logging in to the correct account?

    Was there another admin level account you could use as a backup?

  4. #4
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    That sounds very suspicious. Have you run anti-malware scans?
    Joe

  5. #5
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    Could not logon to do that. I am most of the way through resetting up the PC now. Reinstalling software (fortunately she doesn't have very much on it) and I keep a log of those programs installed also.

    K

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