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  1. #1
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    Updating Office on a Metered Connction

    I received this question over Skype about updating Office (2016) over a Metered Connection in Windows 10. I'm not 100% sure how to answer it. Can someone assist? I'd really appreciate it.

    I click on update, it sometimes gives me a warning that I'm on a metered connection and do I want to continue -- and then it doesn't.

    Let me know if I need to get more info from my friend to post back here with more diagnostic info.

    Thanks!
    Nathan Parker
    President/CEO
    Mallard Computer, Inc.

  2. #2
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    Is it really a metered connection? Can't he turn off the metered connection switch and then update Office?
    Joe

  3. #3
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    I've been told by the person they cannot disable Metered Connection on this connection they're on. Is there a place where they can manually download installers to update Office? I thought there was in the past but not sure for Office 2016.
    Nathan Parker
    President/CEO
    Mallard Computer, Inc.

  4. #4
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    I believe a volume license installation is the only method to use MSI files to install Office 2016. All other installs are click-to-run.
    Joe

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    Nathan Parker (2016-11-26)

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    It looks like a known "feature": Office 365 updates don't download for metered connections

    The only apparent workaround is to "run an Online Repair for Office 365 from Programs and Features": Office Update and Metered Connection Conflict

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    Nathan Parker (2016-11-26)

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    Good to know. What a pain in Office. Wish they'd bring back the manual installers when we need them. :-)
    Nathan Parker
    President/CEO
    Mallard Computer, Inc.

  9. #7
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    Have a look at How-to Geek.

    I suspect the problem is with Win 10 and has nothing to do with 2016.

    In Windows 10 ‘Windows Settings’, Update and Security has a setting for ‘Change Active Hours’, which could be the problem – metered or unmetered you can only download within certain hours – but under ‘Advanced options’ in the same section there is a customary ‘Give me updates for other Windows products etc.’ which is crucial, at least for conventional updates of ‘other Windows products’ when updating Windows. While there, you might also take a look at ‘How updates are delivered’.

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    Nathan Parker (2016-11-28)

  11. #8
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    Quote Originally Posted by dogberry View Post
    Have a look at How-to Geek.

    I suspect the problem is with Win 10 and has nothing to do with 2016.

    In Windows 10 ‘Windows Settings’, Update and Security has a setting for ‘Change Active Hours’, which could be the problem – metered or unmetered you can only download within certain hours – but under ‘Advanced options’ in the same section there is a customary ‘Give me updates for other Windows products etc.’ which is crucial, at least for conventional updates of ‘other Windows products’ when updating Windows. While there, you might also take a look at ‘How updates are delivered’.
    Ah, good to know! Will pass this on.
    Nathan Parker
    President/CEO
    Mallard Computer, Inc.

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