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  1. #1
    5 Star Lounger
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    Re-install Outlook Express?

    I used the Settings Transfer wizard in my new WinXP PC to retrieve my Outlook Express stuff from my older PC running Win98. Settings Transfer wanted to transfer a ton of things but I removed all of them from the list except Outlook Express and Internet Explorer. The end result is that OE lists my existing messages in the folders and lists their contents in the Preview pane but when I try to open a message I get this error message:

    "The Address Book failed to load. Outlook Express is incorrectly configured, please re-install."

    KB article Q191946 is about a similar message in Win98 and it says to un-install OE and change some registry entries and re-install OE. I decided to try that but, unlike Win98, in WinXP I can't find any way to un-install and re-install OE.

    I'm getting desperate! Can anyone help with either the error situation or how to follow the "please re-install" instructions in my error message? (There are a few more details on this in the "Moving OE Files to WinXP " thread in the Microsoft Office section here.)

    Thanks,
    Bill

  2. #2
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    Re: Re-install Outlook Express?

    Hi: When you try to transfer from one operating system to another it doesn't work because the registry does not recognize it. That is why you are getting the error message. I know because it happened to me. What you have to do is to re download Internet Explorer and then click on Custom, and check off ONLY Outlook Express. It will then re download the proper settings for Outlook Express so you can use it again. What I had to do was forward my emails to myself from the old computer so when I opened up the new computer the messages were there. As far as the contact list is concerned, that doesn't work either. You have to email yourself your contact list and then input them in manually. The only ISP I know that saves the messages and addresses in the email address book is AOL, because they are using their own servers.

    Try doing the custom install, that will work; however, you still may be unable to open the old messages because they are from Win 98 and Win XP is actually running on an NT platform.

    I hope I helped you.

    Nancy <img src=/S/angel.gif border=0 alt=angel width=15 height=21>

  3. #3
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    Re: Re-install Outlook Express?

    Thanks for your message, Nancy. You reminded me that a download and custom install of IE/OE might not be as slow and painful as I was thinking it would be. If I remember correctly, for recent versions of IE/OE, a download first gets only the installer and then the installer decide which components need to be actually downloaded. This is on a brand new PC that came with WinXP installed so this will not be a "re-download".

    I had hoped that someone would tell me that an installable version of IE/OE is already on my hard drive in the CAB files but I have no idea if that is true or how to get to it if it is true.

    I don't actually agree with your assumptions about not being able to move OE messages, etc., but I'll address that in my response to your reply to my "'Moving OE Files to WinXP" message in the WinXP section.

    Thanks,
    Bill

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