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  1. #1
    3 Star Lounger gsterry's Avatar
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    normal.dat dat ain't normal

    A co-worker running Word 2000 SR-1 asks:

    <hr>I am still getting the following messages when I exit Word
    "Word encountered file corruption while opening
    C:WINDOWS...TemplatesNormal.dat
    Part of this document may be recoverable. Attempt recovery now? yes no"
    I choose "no". I used to choose "yes". It doesn't seem to make any difference.

    Then I try to exit again and it says,"The file normal exists. Do you want to replace the existing file? I choose No"

    Then it says, "Save as Templates File name Normal I check "cancel".

    Then it says, "Changes have been made that affect the global template, Normal. Do you want to save those changes?" I choose No.

    It is no big deal, but is a minor annoyance.
    <hr>

    Any ideas what may be causing this?

  2. #2
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    Re: normal.dat dat ain't normal

    Hi, the only thing I can think of is that the normal.dot file is corrupted! If you don't have any macros stored in the normal.dot delete it by going to explorer and by opening word the normal.dot will be re-created. If you have macros that you care about, open Word then Alt-11 to open VisualBasic and exportsave all macros that you have before deleting the normal.dot. You can always re import the macros after you check that everything is back to normal.
    Good luck.

  3. #3
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    Re: normal.dat dat ain't normal

    Just a warning- normal.dot stores a lot of other custom settings as well as macros- so rename the normal.dot to normalBack.dot, so that you can get back to it if you want.

    It's also possible there's an add-in which does things to Word. Some third-party products do this. If you still have problems after renaming normal.dot, look in the startup directory (check Tools, Options, File Locations, Startup) to see if there's any other ".dot" files.
    Subway Belconnen- home of the Signboard to make you smile. Get (almost) daily updates- follow SubwayBelconnen on Twitter.

  4. #4
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    Re: normal.dat dat ain't normal

    The ".dat" extension is curious, though. (assuming this wasn't a typo in the posting)

    I've heard of the .dat extension being used in situations where you don't want a specific template to be available or visible in File/New.

    But, you can't rename Normal.dot to Normal.dat, either directly or programatically, while Word is open - the rename attempt would raise a sharing violation.

    And if you renamed Normal.dot to Normal.dat while Word was closed, Word would generate a new Normal.dot, next time it was launched.

    One possibility is that this could have been caused by a virus.

  5. #5
    3 Star Lounger gsterry's Avatar
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    Re: normal.dat dat ain't normal

    Thanks... I'll pass it on!

  6. #6
    3 Star Lounger gsterry's Avatar
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    Re: normal.dat dat ain't normal

    Thanks for the warning! I'll be careful.[img]/w3timages/icons/shy.gif[/img]

  7. #7
    3 Star Lounger gsterry's Avatar
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    Re: normal.dat dat ain't normal

    The virus thing is possible, so I'll ask about it.
    Thanks for the insight!

  8. #8
    3 Star Lounger gsterry's Avatar
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    Re: normal.dat dat ain't normal

    The co-worker running Word 2000 SR-1 sent an update:
    <hr>I discovered I made a mistake in reporting the computer problem. It should be ".dot" instead of ".dat" in the corruption problem. ("Word encountered file corruption while opening
    C:WINDOWS...TemplatesNormal.dat
    Part of this document may be recoverable. Attempt recovery now? yes no" I choose "no". I used to choose "yes". It doesn't seem to make any difference.)

    I checked for normal.dat files and found none.
    I checked for normal.dot files and found the following:
    W Normal C:ProgramFilesMicrosoft Office 26KB Microsoft Word Temp
    W Normal C:WINDOWSApplication DAT 26KB Microsoft Word Temp

    I checked normal and found:
    Normal.bin C:Program FilesMicrosoft Word 10 KB BIN File
    W Normal C:ProgramFilesMicrosoft Office 26 KB File Microsoft Word
    Tem
    Normal.tem C:ProgramFilesMicrosoft Office File folder
    Normal C:ProgramFilesMicrosoft Office 1 KB Set up info
    Normal C:ProgramFilesMicrosoft Office 15 KB DIB file
    Normal C:ProgramFilesMicrosoft Office 1 KB Cascading Style She...
    Normal.tem C:ProgramFilesMicrosoft Office file folder
    E Normal C:ProgramFilesMicrosoft Office 1 KB Micro HTML Doc
    Normal C:ProgramFilesMicrosoft Office 1 KB Setup info
    Normal C:ProgramFilesMicrosoft Office 15 KB DIB file
    Normal.tem C:ProgramFilesMicrosoft Office File folder
    Normal C:ProgramFilesMicrosoft Office 1 KB Setup info
    W Normal C:WindowsApplication Data 1 KB Shortcut
    W Normal C:WindowsApplication Data 26 KB Microsoft Word Temp

    Please let me know what you think should be deleted in the light of the fact that I told you .dat when it should have been .dot. Also let me know if I should still rename certain files before I delete them.

    Thanks for your help.

    <hr>
    Any isnight will be greatly appreciated!

  9. #9
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    Re: normal.dat dat ain't normal

    Scott.

    It will be one of the following:
    Normal C:ProgramFilesMicrosoft Office
    Normal C:WindowsApplication

    Most likely the first- check in Word's "Tools, Options, File Locations, Startup" for the correct one.

    Always rename than delete a normal.dot- if there are custom settings (as mentioned earlier in the thread) they can be recovered from the backup one if necessary.

    Also rename the one in the other path- if everything works OK, then delete it.
    Subway Belconnen- home of the Signboard to make you smile. Get (almost) daily updates- follow SubwayBelconnen on Twitter.

  10. #10
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    Re: normal.dat dat ain't normal

    Geoff

    Did you mean "Most likely the first- check in Word's "Tools, Options, File Locations, Startup" for the correct one."?

    If its not in Word's "Tools, Options, File Locations, USER TEMPLATES" then there may be a conflict on its way.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  11. #11
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    Re: normal.dat dat ain't normal

    Andrew,

    Yes, you're right. Sorry.

    I've been working too much with add-ins lately.
    Subway Belconnen- home of the Signboard to make you smile. Get (almost) daily updates- follow SubwayBelconnen on Twitter.

  12. #12
    3 Star Lounger gsterry's Avatar
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    Re: normal.dat dat ain't normal

    Thanks... I'll share this!

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