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  1. #1
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    XP reboots on its own

    I did a clean install of XP on a machine with an Athlon 1900+, MSI Motherboard and 512mb DDR RAM.
    Whilst running Office XP, PopNot with two users logged on, intermittently (once or twice a week) the computer reboots itself.
    It also produces a request to send a message to Microsoft.
    Has anybody else had a similar problem?
    Thanks very much
    Regards
    Darryl

  2. #2
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    Re: XP reboots on its own

    Read this:
    <A target="_blank" HREF=http://www.woodyswatch.com/winxp/archtemplate.asp?1-n02>Woody's Windows XP vol.1 no.2</A>

    You have been warned!

  3. #3
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    Re: XP reboots on its own

    Darryl,

    That really sounds like a hardware problem of some kind. Is your motherboard running hot, or perhaps not getting enough power? I'd suggest that you try using <A target="_blank" HREF=http://mbm.livewiredev.com/>Motherboard Monitor 5</A> to see what is going on with the voltages and temperatures in your system. Make sure you have the latest BIOS update for the board as well as all drivers current.

    If it's at all possible, I'd also try running with one user logged in instead of two and see if the problem persists.
    -Mark

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    Re: XP reboots on its own

    ...and disable Automatic Update also.

    See <A target="_blank" HREF=http://www.eweek.com/article/0,3658,s=701&a=21023,00.asp>Automatic Updates Give XP Users New Headaches</A> for details.

  5. #5
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    Re: XP reboots on its own

    Thanks very much for the advice.

    I'm running SARA and the respective temperatures are:

    53.5 c CPU temp
    45.0c Board temp

    These don

  6. #6
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    Re: XP reboots on its own

    Your temperature readins seem within the acceptable range - although the board temperature seems a tad high.

    The correct core voltage for an Athlon processor is, I believe, 1.85v - you'd need to check with AMD to be sure. The board should have a 12v, 5v, and 3.3v (positive and negative) feed as well. As long as these don't fluctuate wildly it's a good thing, they are never spot-on the specified values in my experience. MSI would be able to provide you with acceptable tolerances for these voltages. And don't forget - monitoring software can be flaky too, so take ti with a grain of salt.

    I've had this problem before with a faulty PCI modem. All was well until Windows 98 was re-installed and then any attempt to dial-out resulted in a reboot. Since this is XP, after all, do you see any events in the Event Viewer at the time of these reboots - error conditions of any kind, or warning? Or does it just reboot without an error of any kind?

    I still think the best thing to do for now is to eliminate mutiple logons temporarily and see if the problem comes back, rather than suspect hardware - eliminate the simple things first. If it happens even with a single person logged in we can rule out fast user switching as a possible cause.
    -Mark

  7. #7
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    Re: XP reboots on its own

    Thanks Mark
    I

  8. #8
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    Re: XP reboots on its own

    Faulty RAM - could be, but I would think that if that were the case you would be hacing other problems too, such as mysterious program crashes, blue screens, and general instability - but you can always take a stick of RAM out (if you have more than one installed) and see what happens. That's how I discovered that my ASUS motherboard had a faulty DIMM socket....and here I wanted to blame a program that kept going belly up.

    A word though, don't change too many variables while troubleshooting, or you will drive yourself crazy trying to figure out what it was that made things better (or worse <img src=/S/innocent.gif border=0 alt=innocent width=20 height=20>).
    -Mark

  9. #9
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    Re: XP reboots on its own

    Darryl,

    If you have Easy CD Creator installed, the problem could lie there. Its Direct CD that causes this problem. From memory, I installed new drivers for Easy CD Creator and it fixed the problem. I have Easy CD Creator 5 Platinum.

    Betty

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    Re: XP reboots on its own

    Edited by DaveA, added url code

    Hi Betty

    Thanks very much for taking the trouble and responding.

    I recently bought and installed Easy CD creator however I upgraded it and installed it as per the Roxio website:

    <A target="_blank" HREF=http://www.roxio.com/en/support/ecdc/xpup.jhtml>http://www.roxio.com/en/support/ecdc/xpup.jhtml</A>

    Are there another drivers downloads I should install?

    Kind regards
    Darryl

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