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  1. #1
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    Password problem in Outlook Express

    Helped a friend set up a new HP system with Windows XP. Can not get Outlook Express to remember his password. Everytime he opens Outlook Express - he is asked for his password - the REMEMBER PASSWORD option is grayed out. We have gone to the MAIL ACCOUNT and input the password there - clicking on REMEMBER PASSWORD. But when we come back to the ACCOUNT Properties, the password is not retained. Any thoughts???

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    Re: Password problem in Outlook Express

    See Q264672
    <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q264672>http://support.microsoft.com/default.aspx?...b;EN-US;Q264672</A>

    FYI: deleting the key will remove a lot of website passwords and autocomplete text.
    These same basic steps work for Outlook too.

  3. #3
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    Re: Password problem in Outlook Express

    I will get with my friend and let you know if this works. Thanks for your help.

  4. #4
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    Re: Password problem in Outlook Express

    Hi: Try this: Go to Tools|Accounts|Select the account|Click on Properties|go to the Servers Tab|put the password in under the user name|then check the box that says remember password|reboot. That should work. If it doesn't then I am crazy LOL because I have a new HP too and that's what I did. This is the fourth computer I have configured so it should work.

    Nancy <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  5. #5
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    Re: Password problem in Outlook Express

    Sorry - been there, done that. When I go back to ACCOUNTS, the password has not been remembered or retained. I have even removed the account and added a new one with no luck. Thanks for the input.

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    Re: Password problem in Outlook Express

    Wait. All is not lost yet. I have other questions. Is he running Internet Explorer 60. If not, download IE 6 with Outlook 6 and re set up his account. If he has already done that let him try restoring the system back a few days. There is a new feature in XP especially with HP. You can restore the system back a day,two days, etc. without formatting any files or anything. That will fix any glitches and everything will probably work. Also, who is his ISP? The last resort is that sometimes, your ISP has to set it and then have you re set it in Outlook.

    Nancy <img src=/S/cool.gif border=0 alt=cool width=15 height=15>

  7. #7
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    Re: Password problem in Outlook Express

    As MaryJ stated above
    Check out <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-US;q264672> Q264672 </A> The follow is on a small bit, check out the FULL page.

    OLEXP: Your Password Is Not Retained in Windows 2000 or Windows XP (Q264672)
    --------------------------------------------------------------------------------
    The information in this article applies to:
    Microsoft Outlook Express, version 6.0 , for Windows XP
    Microsoft Outlook Express versions 5.01 , 5.5 , for Windows 2000
    --------------------------------------------------------------------------------
    SYMPTOMS
    When you run Outlook Express using Microsoft Windows 2000 or Microsoft Windows XP and connect to your Internet Service Provider (ISP) to retrieve e-mail messages from a Post Office Protocol (POP) server, your password is not retained even though you have chosen to save it.

    CAUSE
    The registry contains incorrect information for the Protected Storage System Provider registry subkey for your account.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  8. #8
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    Re: Password problem in Outlook Express

    Oh yest Dave you are right. The dialog box does come up all the time. Bill Gates sure is a crazy dude lol <img src=/S/blush.gif border=0 alt=blush width=15 height=15>

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