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  1. #1
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    Prevent Forced Shutdown of Windows 2000

    Certain programs--Norton AntiVirus live update being a good example--will close down Windows 2000 whether the user likes it or not.

    This is a real problem: it doesn't seem to matter that the user is the administrator and ought to be in charge of his machine, nor that Windows 2000 is a multitasking operating system and that other active tasks will also be closed with the loss of data by the forced shut down.

    Does anyone know how to put a stop this ludicrous scenario?

    How does one patch the registry to ensure it doesn't happen unless the administrator gives explicit permission?

  2. #2
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    Re: Prevent Forced Shutdown of Windows 2000

    Can you give us some more details, for example, when does this forced shutdown occur? Is this occuring in a corporate environment with Norton being rolled out on a company-wide basis, possibly with certain switches put in place by the system administrator? My guess is that Norton is configured to automatically download updates, and since Norton requires rebooting for updates to take effect, the admin has helpfully set this to happen automatically. However, without more, it's just a guess. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    When you say "certain programs", do you mean that there are applications other than Norton that are causing a reboot of the system? Is it possible that your system is crashing and is set to automatically reboot itself? When logged in with administrator privileges, check at Control Panel | System | Advanced | Startup and Recovery... and set the system to not automatically reboot. This will give you a chance to see a BSOD if one is occuring, and then you can check the Event Log to view the problem. Again, more info please!

  3. #3
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    Re: Prevent Forced Shutdown of Windows 2000

    Which version of NAV is running on workstations? NAV Corporate Edition (all versions) and NAV 2000, 2001 and 2002 for WinNT/2000 don't have such behaviour by default (this is typical for Win9x versions).
    "Other programs" usually reboot computer during installation process (or when a crush occurs). Do you allow users to install applications?

  4. #4
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    Re: Prevent Forced Shutdown of Windows 2000

    "Is this occuring in a corporate environment with Norton being rolled out on a company-wide basis

  5. #5
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    Re: Prevent Forced Shutdown of Windows 2000

    The specific version is NAV for Windows 2000 Workstation 2001.

    In this case it was my machine and I was logged on as Administrator. And I'm always loading and testing programs on it. In fact, the O/S gets a clean installation every 4-6 weeks to purge it of rubbish DLLs etc. This reboot problem has nothing to do with a bad installation however, as I can recreate it every time, clean or dirty system.

    I've explained the problem in more detail in my reply to Keely, check it out.

    Thanks for your comments.

  6. #6
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    Re: Prevent Forced Shutdown of Windows 2000

    Allan, I think the problem with Norton results from Symantec not really knowing (or simply not bothering) to code properly for Windows 2000/XP. Starting with Windows 2000 a design goal was to reduce the number of necessary reboots. If the software vendor doesn't offer you anything but an OK button that initiates a shutdown, you can't get rid of the dialog without killing the process that started it.

    Until the vendor to takes care of the problem, I think the only real solution is to simply plan around a possible reboot when you update NAV. You could certainly kill the process manually, but at some point you will need to reboot for the in-use files to be replaced. In the case of hot-fixes and security updates, the same applies. Many MS induced reboots are to replace files that are protected by the OS. Strictly speaking you can still run the OS without the reboot, but the update won't take place until the reboot, at which time the replaced files will load into RAM.

    Like you, I find the behavior annoying at the very least and at most disruptive, but I have come to accept that I don't have a choice sometimes. I don't have the inclination to troubleshoot/redesign someone else's code when it doesn't behave the way I want it to, but if you know going in you can plan around it.

    As a sidenote, I am using SystemWorks 2002 on NT, 2000, and XP, and virus definitions never force a reboot, but updates to core Symantec files do, as do updates such as DirectX and hotfixes.
    -Mark

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    Re: Prevent Forced Shutdown of Windows 2000

    All of the required reboots have allowed me to close ALL programs before selecting the OK button. This has been the standard for a couple years, and one just needs to be aware of it. Even if the reboot is not required I normally do a reboot any way, but my machines are on 7/24.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Prevent Forced Shutdown of Windows 2000

    ...and it's all yet another reason to stay away from Norton products. I've been repeating myself of late, so if you search posts in the W2K and W98 forums you'll see me ranting on about Norton being a generally poor program.

    I don't think it's unreasonable to think that if you update Windows with service patches, etc. that it would need to reboot itself. It's the operating system, for goodness' sakes. When presented with only one option to reboot the system and I have other tasks open, I simply use ALT+TAB to activate the open programs and close them out properly.

  9. #9
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    Re: Prevent Forced Shutdown of Windows 2000

    <hr>don't think it's unreasonable to think that if you update Windows with service patches, etc. that it would need to reboot itself<hr>
    Although it may not be unreasonable to request, for the time being it is what it is and we as users can't change that fact, unless we make our cries heard in Redmond. The problem of rebooting after applying core level updates isn't limited to Windows. I have to give them credit for the advances they have made in eliminating as many reboot scenarios as possible. If you looked at Windows NT 3.51 and 4 the wrong way, you needed to reboot to make sure your changes took! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    I almost agree that Norton should be avoided, but that is due my experience with their technical support and not the products themselves. I have always found them reliable and for the most part effective - albeit expensive - and paying for virus definitions seems ludicrous at best.
    -Mark

  10. #10
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    Re: Prevent Forced Shutdown of Windows 2000

    Thanks everyone for your feedback. Here's a few thoughts to push the discussion a bit further. I'll start with Mark's point:

    "

  11. #11
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    Re: Prevent Forced Shutdown of Windows 2000

    <hr>Nevertheless, I went back to using NAV (certainly not Winfax Pro) when I had a problem with McAfee.<hr>
    There's more to the anti-virus world than just Norton and McAffee, Allan. If you don't like Norton's coding, take a look at <A target="_blank" HREF=http://www.antivirus.com>Trend Micro's Pc-Cillin</A>. I don't have the programming background you do, but I have spent enough time supporting end users to see that PC-CIllin is heads and shoulders above either of the "big two", and you would be able to have automatic virus protection enabled. (No $ interest in the company, just trying to figure out why no-one knows about it!)

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