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  1. #1
    Lounger
    Join Date
    Dec 2001
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    Explorer crashes regularly

    Hi all:

    I'm using Windows 2000 Pro SP1, IE6, MS Office 2000, on a Toshiba Portege 3490CT. The laptop was 3 months old when I bought it (my old ThinkPad lost an argument with a can of soda and I needed a replacement fast), and has been very satisfactory as my only machine with one exception; Windows Explorer crashes regularly. This usually happens after I've been working in it for a few minutes; it always opens fine, I open up a few sub-directories, look around to find where some files are, maybe open one or two, but then it suddenly shuts down with an "Explorer has performed an illegal operation and will be shut down" message. It usually takes a couple of the Tool Tray icons with it, such as Norton Anti-Virus, so I usually shut down and re-boot to avoid other hassles. Explorer seems to be a fundamental part of the OS, and this makes me nervous even though, as far as can tell, I haven't lost any data. I do have the original system disks, but these are of the "scorched earth" variety, where using them to re-install Win2K wipes out everything on my hard drive.

    Any ideas/suggestions? Is there anything in the error logs that might tell me anything useful?

    TIA for all tips!

    Jon

  2. #2
    New Lounger
    Join Date
    Jan 2002
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    Re: Explorer crashes regularly

    (Edited by Leif to make link live - see the <A target="_blank" HREF=http://www.wopr.com/cgi-bin/w3t/showflat.pl?Cat=&Board=lounge&Number=98472&page=0& view=collapsed&sb=5&o=0&vc=1>quick guide</A>)

    Before anything else....install SP2.

    <A target="_blank" HREF=http://windowsupdate.microsoft.com>http://windowsupdate.microsoft.com</A>

    WW

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