I'm trying to help a user (using Win2k sp2) who is having crash problems. First, she clicks on "Other Shortcuts" and then on "My Documents". You can then see all of the folders in My Documents. Some folders when clicked on show the contents of the folder with noproblems, but others give the message "Outlook.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." When I search for the error logs, I find two (software.log and ntuser.dat.log) which give the message "The process cannot access the file because it is being used by another process" when I try to open it. I have uninstalled and reinstalled Office and got the same result. Any suggestions?