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  1. #1
    New Lounger
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    Menus and toolbar not active after task switch (97/Sr2,QFE8909)

    Users have Word 97 and Outlook 98 on Win95b. After updating Word and
    Outlook with several patches (including in Outlook the attachment-blocking
    Security Update, and in Word, the cumulative "wd97mcrs.exe" patch -- All
    users had already had SR-2 installed, and wd97mcrs.exe appears to have
    installed completely), users began reporting being "frozen" in Word.

    After doing a little experimenting, I find that when a Wordmail/Outlook
    message is open, and you task-switch (using either the Windows Start Bar or
    Alt-Tab) to an open Word document, you cannot activate any Word menus or the
    buttons on any of the toolbars. They do not seem "live" in that they do not
    pop-out when the cursor is hovered above them, and clicking (or
    right-clicking) them does not produce any effect. Neither do the "Alt" menu
    shortcuts, such as Alt-F, do anything. The funny thing is that text in the
    document can be selected by the mouse or by keyboard, and "text-affecting"
    actions can be caused via keyboard shortcuts, like Ctrl-B, but the mouse
    actions on the menus or toolbar buttons do nothing.

    There are two actions I've seen so far that get you the buttons and menus
    back:
    1. Minimize (or maximize) and then restore Word.
    2. Click a second time on the Word button in the Windows Sart Bar.

    This behavior did not occur before the updates, but I don't know with which
    update it started, although I suspect the "wd97mcrs.exe" patch. I can't
    seem to find anything about it, but I may be using the wrong search terms.

    Has anyone else experienced this, or know what I can do to fix this? I will
    send a quick note to the users to let them know the workarounds, but I'd
    like to be able to fix this.

    Thanks,

    Borris

    PS. If anyone has a suggestion as to where else I might go for help, I would aprpeciate it.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Menus and toolbar not active after task switch (97/Sr2,QFE8909)

    Early versions of WordMail were quite buggy. If people have a strong preference for WordMail and you can swing the upgrade cost, I hear it finally works mostly in Office XP.

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