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  1. #1
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    Incomplete IE6 (6.0.2600.0000)

    My OS is w2k 256 MB 2 HD's plus various paraphernalia

    I am not quite sure whether this is a IE problem or a general w2k problem.
    Following seems to be the case:
    My software and drivers are constantly being kept up to date. All service packs and updates are processed. Probably after using and later deleting a Yahoo taskbar my IE6 is not operating as it should anymore. The bar with File-Edit View etc. is not visible anymore. Dragging in the other taslbars is no solution, neither right clicking on one of them. Right clicking gives no menu at all. Further more in the (now) limited version of IE6 I cannot open a link in a new window by right-clicking on the link.
    First repaired and then re-installed IE6 without result. Cannot go back to IE 5.5. because that was deleted after installing IE6 via IE6 beta. Searched register for Yahoo-entries and cleaning registry did not help.

    Om my Laptop I am also running w2k and IE6 and this works fine.
    I compared via Admin. Tools / Computer Management / System Information / Internet Explorer / File versions the desktop and the laptop. It seems that there are some ten files with much older versions on the desktop. Probable reason: installing w2k again in order to solve problems.
    There is however a way to work around the problems experienced by me: Opening MS-Explorer (the plain one and not IE6) and typing an URL gives IE6 with functionality i.e. taskbars, rightclicking etc.
    I expect that the solution for my problem could be found here.
    What steps should I take to solve my problem? I guess that I might have to take the newer dll's from the laptop and put them in the d:winntsystem32 directory and the iexplorer.exe in the program files directory and registering them with the system (regsvr32 *.dll) or is this dangerous to do?
    Any solutions are welcome.

    regards
    Robert Hofstee
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  2. #2
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    Re: Incomplete IE6 (6.0.2600.0000)

    Try to do following:

    - Click Start | Settings | Control Panel | Add/Remove programs
    - From the list, click on Microsoft Internet Explorer 6 and then on Change/Remove button
    - On the next dialog, choose "Repair Internet Explorer" radio button and click OK button.

  3. #3
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    Re: Incomplete IE6 (6.0.2600.0000)

    I tried that one already; see my previous posting.

    robert hofstee

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    Re: Incomplete IE6 (6.0.2600.0000)

    This is a very interesting problem. You say that you have removed IE6 and reinstalled it -- and the problem still exists. So something must be left behind that is damaged or old... Probably a .dll file. I don't think this behavior can be ascribed to a registry error.

    Can you look into these files on your computer in the WinNT/System32 folder:

    Browselc.dll
    Browseui.dll
    Shodoclc.dll
    Shodocvw.dll

    Those four are my best guess as they all seem to relate to the IE Menu Bar. These files may also be involved:

    msdxm.ocx
    inetcpl.cpl
    inetcpl.dll

    Look at the size, versions, and the dates of these files by right-clicking and going to Properties. Come back with as much information as you can. Or, just swap those files from your lap top to your othe computer. *Make backup copies of everything.*

    Additionally, where did you get the Yahoo tool bar? Do you still have the installation file? This may give insight into what it installed and removed. Is there an install.log for this???

    Lastly, when you mentioned right-clicking, are you refering to right-clicking on the toolbars or on the page?
    ____________

    I finally noticed your Excel file. Why is your iexplore.exe file version 5.xx if this is supposed to be IE.6?? Something is definitely not right about that. The only file that our lists have in common is Shodocvw.dll -- may be important... Maybe not! Good luck.

  5. #5
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    Re: Incomplete IE6 (6.0.2600.0000)

    Thanks a lot for your involvement.
    I am not sure how I got the Yahoo toolbar; anyhow it was installed automatically after I agreed (stupid, but true) That's why I do not have any installation files. When I mentioned "right clicking" it was r-c on the toolbars. The question IE5 versus IE6 wonders me too; I get the version number 6.00 etc.
    I shall wait a short while before I start swapping files. Please find enclosed a comparisson between the files requested on my desktop and laptop. First entry is desktop; 2nd is laptop.
    file vers. created modified size
    kB
    Browselc.dll 6.00.2600.0000 17.08.2001 17.08.2001 61,5
    laptop: 6.00.2600.0000 17.08.2001 17.08.2001 61,5

    Browseui.dll 6.00.2600.0000 17.08.2001 17.08.2001 970
    laptop: 6.00.2600.0000 17.08.2001 17.08.2001 970

    Shdoclc.dll 6.00.2600.0000 17.08.2001 17.08.2001 536
    laptop: 6.0.2713.1100 11.01.2002 11.01.2002 536

    Shdocvw.dll 6.0.2600.0 17.08.2001 17.08.2001 1270
    laptop: 6.0.2713.1500 15.01.2002 15.01.2002 1270

    msdxm.ocx 6.4.9.1119 25.02.2002 05.06.2001 824
    laptop: 6.4.9.1121 11.02.2002 21.09.2001 824

    inetcpl.cpl 6.0.2600.0 17.08.2001 17.08.2001 288
    laptop: 6.0.2600.0 17.08.2001 17.08.2001 288

    inetcpl.dll 6.0.2600.0 17.08.2001 17.08.2001 108
    laptop: 6.0.2600.0 17.08.2001 17.08.2001 108

    There are two files with changes in version numbers; sizes are all the same.
    One other thing struck me when checking the file versions and dates:
    in Explorer on the desktop I get only two tabs(general and version) when checking the properties, while on my laptop I have the tabs general, version, security and summary.

    I hope all this information helps.
    Robert Hofstee
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  6. #6
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    Re: Incomplete IE6 (6.0.2600.0000)

    Hmmm... your laptop must have some Property Shell Extensions added on giving you those extra tabs -- or something else is wrong with your system! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    The two that stand out minimally are shdoclc.dll and shdocvw.dll. Those are both called "Shell Doc Object and Control Library" files, but the slang names for these and related files are the "Show Doc" files. They control many of the functions of IE. For a completely up-to-date and patched installation of IE6, the versions should be 6.00.2713.1100 and 6.00.2713.1500 respectively. The sizes are the same as yours.

    However, it looks as if IE6 was released initially with these files at a 6.00.2600 level:

    IE version | Shdocvw.ddl version

    5 | 5.00.2014.0216
    5.5 | 5.50.4134.100
    6.0 Public Preview | 6.00.2462.0000
    6.0 Public Preview Refresh | 6.00.2479.0006
    6.0 RTM | 6.00.2600.0000

    Shdocvw.dll is also refered to as the "WebBrowser Control". It functions between iexplore.exe and mshtml.dll in this manner:

    "IExplore.exe is at the top level; it is a small application that is instantiated when Internet Explorer is loaded. This executable application uses Internet Explorer components to perform the navigation, history maintenance, favorites maintenance, HTML parsing and rendering, and so on, while it supplies the toolbar and frame for the stand-alone browser. IExplorer.exe directly hosts the Shdocvw.dll component.

    Shdocvw.dll in turn hosts the Mshtml.dll component, as well as any other Active Document component (such as a Microsoft Office application) that can be loaded in place in the browser when the user navigates to a specific document type. Shdocvw.dll supplies the functionality associated with navigation, in-place linking, favorites and history management, and PICS support...

    Mshtml.dll is the component that performs the HTML parsing and rendering in Internet Explorer 4.0 and later, and it also exposes the HTML document through the Dynamic HTML Object Model. This component hosts the scripting engines, Microsoft virtual machine, ActiveX Controls, plug-ins, and other objects that might be referenced in the loaded HTML document..." (From Microsoft).

    Hmmm... that makes it sound like iexplore.exe might be responsible. Why is your iexplore.exe file at the 5.xx level? That makes even less sense. The correct .exe file for IE6 should be 6.00.2600.0000.

    Could your problem be a .dll version conflict? Possibly... But, it looks like the versions numbers are adequate and the sizes are correct -- and the actual toolbar function appears to come out of iexplore.exe. Perhaps that is the file that needs to be replaced? But why would not a clean installation of IE6 replace that? Weird.

    Could this be controlled in the registry? I would have thought not, but... I guess anything is possible. I wonder if I can find that yahoo bar??

  7. #7
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    Re: Incomplete IE6 (6.0.2600.0000)

    Yes, indeed it was the Yahoo Companion Toolbar. I do not remember exactly anymore how I removed it, but it worked. After removing it I cleaned the registry and removed some entries that were most probably associated with the toolbar.
    I remember now that at a certain moment I had to answer "yes" to the question whether or not I trusted yahoo. Apparently they were not worth my trust.......

    I checked some information on the web about the dll-cache and found that when files are not trusted they are re-loaded from the dll-cache. Does this mean that in principle the files in use by the memory should be the same as those in the cache in an ideal situation.
    Apparently that is not the case with me.

    If I intend to remove the older files on my desktop and replace them by the newer ones on my laptop, is that a proper procedure? Does this procedure have to be applied to the winntsystem32 directory as well as to the Program FilesInternet Explorer as the winnitsystem32dllcache directories.

    regards

    robert

  8. #8
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    Re: Incomplete IE6 (6.0.2600.0000)

    Hmmm... are you refering to the "Yahoo! Companion"??

    I tried to install it, but my security is so high I don't think it installed. However, if I click the link to install it (Get Yahoo! Companion), this is the information that is downloaded to my computer:

    (HTML code deleted by poster)
    ______________________________________

    So, there is an HTML page loaded.
    An object with a Class ID of EF99BD32-C1FB-11D2-892F-0090271D4F88 is supposed to be downloaded from "us.dl1.yimg.com/download.yahoo.com/dl/toolbar". This is likely the toolbar -- but my computer would not let it download -- I got slapped with an ActiveX warning.
    Then, a JScript is run that apparently 'retrieves' buttons from Yahoo.
    The 'table' sections do appear on the HTML page that gets loaded, so I suspect they have little to do with installing the toolbar.

    That ClassID does not exist on my computer. I guess I will have to let down my security and try again...

    How exactly did you remove this toolbar???

  9. #9
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    Re: Incomplete IE6 (6.0.2600.0000)

    I am not convinced it is the files -- but I cannot be sure. What are the possible sources of error?

    1) The executable file
    2) Some supplemental file (a .dll, etc)
    3) The registry

    Is there anything else that could do this? I keep trying to load the dang toolbar, but it won't work! I think my computer is just too secure! <img src=/S/smile.gif border=0 alt=smile width=15 height=15> I will try a different machine.

    Did you remove it manually?? Does it come with an uninstall file? Or did it appear on the Add/Remove Programs applet?

    I am still surprised uninstalling IE and reinstalling did not work. Perhaps you need to "nuke" IE and then try to reinstall it. There is some program out there that is known for COMPLETELY removing IE -- I can't remember the name, but it is something like Nuke-IE or Kill-IE...
    ________

    Found it: IEradicator

    ________

    It looks like the Yahoo Companion is easy to remove:

    How do I remove Yahoo! Companion?
    To uninstall the Yahoo! Companion toolbar, click the "Customize" button and select "Remove Yahoo! Companion" from the drop-down menu.

    So, how could this have screwed up IE6? Hmmm... I don't know. Perhaps you did not remove it this way? Perhaps your problem is because the Yahoo Companion was incompletely uninstalled? Maybe a reinstallation of this program and then a correct uninstallation would correct your problem. Just a thought.

    How about this information:

    "The Yahoo! Companion uses BHO technology to add features to IE's toolbar. The integration of BHOs with IE offers rich opportunities but can cause trouble. Poorly written BHOs can bring about IE crashes. Also, BHOs can conflict with each other, causing problems with IE that can be very difficult to diagnose and fix, because there's no way for you to know that a BHO has been installed. Windows doesn't provide a display of the BHOs on your system, and some BHOs (such as those that are adware) operate invisibly and don't have user interfaces."

    Perhaps there is some residual BHO still in place that is interfering with the usual functioning of IE's Tool bar?? *This is a distinct possibility.* Why not give BHO Cop a try?

    Here is more infomation on BHO's:

    BHOs may be causing you problems and you don't even know to suspect them...
    IE has to start up each BHO whenever you open the browser...
    Because BHOs hook quietly into the browser, their bugs can make it appear that IE is unreliable. If you're experiencing freezes or crashes while using Internet Explorer, a BHO may be to blame.

    So how do you know if you have any BHOs on your system? It's not that easy. If you're handy with the registry editor you can look for the key HKEY_LOCAL_MACHINE Software Microsoft Windows CurrentVersion explorer Browser Helper Objects. Under that key will be some more keys that are GUIDs, those big long numbers in curly brackets like {004A5780-FF59-11d2-B512-0090271D24F7}. Once you have the GUID, look in HKEY_CLASSES_ROOT for a matching GUID.

    ...the only ones I've seen around here are Yahoo Companion (YBIOCtrl/YCOMPANION.DLL) ...

    This article gives a link to a separate program called BHOCaptor. This might be worth a look as well...

  10. #10
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    Re: Incomplete IE6 (6.0.2600.0000)

    Thanks a lot rmrucker!
    I'll be off to work now, but I'll follow all these leads as soon as I return.
    I did search for IE-kill, but that was not the right name. Use the IEradicator instaed.
    Life looks a little bit brighter now
    Cheerio

  11. #11
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    Re: Incomplete IE6 (6.0.2600.0000)

    I think the BHO information is the most compelling. I would look into this before reinstalling/uninstalling Yahoo! Compaion or pulling out the atom bomb -- IEradictor.

    For the IE6 program itself to be responsible, I would suspect the executable file, the supporting files (.dll's), or registry errors. If you use a newly downloaded executable (iexplore.exe 6.0.2600), then this is unlikely the problem. Your DLL's seem to be OK -- they will not be at the 6.0.27xx level until you apply some of the recent IE updates. Regardless, the 6.0.2600 versions should work fine. Then, I find it hard to believe that there would be a registry entry to "screw up the tool bar". So, it makes more sense that something besides the program is causing the problem.

    Given that BHO's have been known to install themselves in a secretive manner and cause mysterious IE problems, this has to be a logical place to investigate. Furthermore, the Yahoo! Companion is a known BHO installer and it is not clear exacty how you uninstalled this program. An orphaned and malfunctioning BHO seems to fit the picture quite well. Let's hope this is it.

    First, Search for a file named "Companion.dll" -- just to see if that is on your system. You might just want to search for "Companion.*" and see what comes up.

    Then, open regedit and look into these keys:

    HKEY_CLASSES_ROOT
    ..Software
    ....Microsoft
    ......Windows
    ........CurrentVersion
    ..........Explorer
    ............Browser Helper Objects

    HKEY_LOCAL_MACHINE
    ..Software
    ....Microsoft
    ......Windows
    ........CurrentVersion
    ..........explorer
    .............Browser Helper Objects

    File|Export those keys to your Desktop, then right-click and select Edit (opens it in Notepad). Highlight *everything* there and paste it all in a post in this thread.

    Now, I have to remember that you have Win2K -- so those keys might not be exactly the same. If you do not find those keys, run Edit|Find for the words "Browser Helper" and see what keys are discovered.

    Hmmm... I wonder if you will find this GUID/CLSID listed:
    EF99BD32-C1FB-11D2-892F-0090271D4F88

    That WOULD be interesting... [img]/forums/images/smilies/smile.gif[/img]

  12. #12
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    Re: Incomplete IE6 (6.0.2600.0000)

    Thanks for your reply!
    I could not find companion.dll
    In H_C_Root there were no browser helper extensions mentioned.
    However in H_K_Local_Machine I found the following:
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionExplorerBrowser Helper Objects]

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionExplorerBrowser Helper Objects{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionExplorerBrowser Helper Objects{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

    So I found the GUID/CLSID listed.
    What to do now? I think from your previous mailings that now there is no need to nuke IE?

    Thanks a lot so far,

    Robert

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    Re: Incomplete IE6 (6.0.2600.0000)

    Before considering to delete the GUID/LSID I checked once again the registry. Now it appears that there are different settings for Toolbars in
    - Explorer
    - ShellBrowser
    - Webbrowser
    See next for entries.
    [HKEY_USERSS-1-5-21-725345543-1580436667-854245398-500SoftwareMicrosoftInternet ExplorerToolbar]
    "LinksFolderName"="Links"
    "Locked"=dword:00000000
    "Theater"=hex:11, etc.
    "{1E796980-9CC5-11D1-A83F-00C04FC99D61}"=hex:07, etc.

    [HKEY_USERSS-1-5-21-725345543-1580436667-854245398-500SoftwareMicrosoftInternet ExplorerToolbarExplorer]
    "ITBarLayout"=hex:11, etc.

    [HKEY_USERSS-1-5-21-725345543-1580436667-854245398-500SoftwareMicrosoftInternet ExplorerToolbarShellBrowser]
    "{01E04581-4EEE-11D0-BFE9-00AA005B4383}"=hex:81, etc.
    "{0E5CBF21-D15F-11D0-8301-00AA005B4383}"=hex:21,bf,5c, etc. (very long one!)

    "ITBarLayout"=hex:11, etc.

    [HKEY_USERSS-1-5-21-725345543-1580436667-854245398-500SoftwareMicrosoftInternet ExplorerToolbarWebBrowser]
    "{01E04581-4EEE-11D0-BFE9-00AA005B4383}"=hex:81,45,e0,01,etc.
    "{0E5CBF21-D15F-11D0-8301-00AA005B4383}"=hex:21,bf,5c,0e, etc. (very long one)

    As the Explorer is working correct and the Internet browser is not, I thought that these differences might contribute to the problem.

    Robert

  14. #14
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    Re: Incomplete IE6 (6.0.2600.0000)

    Don't nuke IE yet - and don't touch those other keys.. You do have the Yahoo! Companion BHO GUID listed. If you remember my post above with the HTTP/HTML code displayed, my IE was trying to download the Companion. The "object" it was trying to download had a Class ID of: EF99BD32-C1FB-11D2-892F-0090271D4F88. That is the exact Class ID that you have listed. Is this a coincidence? I would guess not.

    Therefore, your IE is starting with that BHO running -- but it cannot find the correct files to display the Yahoo! Companion (e.g., companion.dll is missing). So, it may be screwing up your other IE Tool bar.

    First, open regedit and Edit|Find where else that Class ID is listed (just cut and paste the number). It should be listed in HKClassesRoot/CLSID key, and maybe others. Find out where it goes and posts those keys here. In the end, we want to eradicate these from your registry.

    Alternatively, you could give BHO Cop a try. This apparently allows you to temporarily disable the BHO.

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    Re: Incomplete IE6 (6.0.2600.0000)

    In the end I found the key EF99BD32-C1FB-11D2-892F-0090271D4F88 five times:
    [HKEY_CLASSES_ROOTCLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
    @="YBIOCtrl Class"

    [HKEY_CLASSES_ROOTCLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88}MiscStatus]
    @="0"

    [HKEY_CLASSES_ROOTCLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88}MiscStatus1]
    @="132497"

    [HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
    @="YBIOCtrl Class"

    [HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88}MiscStatus]
    @="0"

    [HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88}MiscStatus1]
    @="132497"

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionExplorerBrowser Helper Objects{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionModuleUsageD:/WINNT/Downloaded Program Files/ycomp4,0,2,3.dll]
    ".Owner"="{EF99BD32-C1FB-11D2-892F-0090271D4F88}"
    "{EF99BD32-C1FB-11D2-892F-0090271D4F88}"=""
    Is the next step the deletion of all these registry entries, or has something else to be done as well, such as re-installing IE6 after the deletion?

    regards
    Robert

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