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  1. #1
    5 Star Lounger
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    E-Mail problem with IE 6.x upgrade (6.x)

    My Dad upgraded to IE 6.x and now using OLE 6.x he can't send or receive e-mail using Prodigy. Prodigy has no clue as to why this would be. It said that the POP3 nor SMTP server could not be found. Is this something having to do with the IE 6.x upgrade?

    He can connect to the interent fine though. He was also trying to download the updates to TurboTax and it gave an error msg that said that it couldn't find the address or something, don't remember what that one said.

    Any clues? Thanks

  2. #2
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    is he using zone alarm or anti-virus software?

  3. #3
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    Both ZA and Norton AV.

  4. #4
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    I had him disable both, but no change yet.

  5. #5
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    ZA is weird in that disabling it doesn't actually end it. But there are issues with it where it blockes newer program builds from accessing the internet.

    Disable email scanning in NAV -but leave it running.

  6. #6
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    I didn't actually disable ZA, but "shut it down". Wouldn't that work?

    I'll try disabling the e-mail scanning in NAV and get back with you.

    What would have changed with the OLE upgrade? Do you think I need to uninstall and re-install? Corrupted install?

    --KZ

  7. #7
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    Shut down ZA completely and disabled e-mail scanning of NAV.

    No change.

  8. #8
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    Check what you have in the mail server settings boxes of OE6. Do they match what Prodigy requires or did Norton AntiVirus change them? What version of NAV is your Dad using?

  9. #9
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    Yes the settings are exactly what Prod said and it worked fine before the upgrade.

    NAV 8.0 NAV was installed a long time ago. No changes were made,

  10. #10
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    Re: E-Mail problem with IE 6.x upgrade (6.x)

    Just an update, the culprit was ZoneAlarm. Even though it was supposedly shut down, it was still running and it was told inadvertently to not hit the internet for OLE and TurboTax. I discovered this as I was waiting for the long download again of IE6.

    It's always something simple isn't it?

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