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  1. #1
    New Lounger
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    Mar 2002
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    Deleting e-mail closes Outlook (Outlook 98)

    I have a user that is periodically having problems when deleting e-mails. After reading her e-mail, when she tries to delete the message Outlook shuts down on her. There are no errors when this happens and it doesn't appear to create Dr. Watson errors. We're a Windows NT shop and I've reinstalled with all applicable service releases and rebuilt her profile. Problem still happening but with no consistency. Any thoughts or anyone have anything similar happen?

  2. #2
    Platinum Lounger
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    Re: Deleting e-mail closes Outlook (Outlook 98)

    I no longer have Outlook 98, but is there any connection with the crashes and the setting "Advance to Next Message" in Options? That is, does the crash happen when there are no more messages to advance to? Also, does the crash happen only when she's reading an opened email - as opposed to using the preview pane? HTH
    Gre

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