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  1. #1
    Star Lounger
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    Attachments come out garbled (5.5)

    I have OE 5.5 running on Win 98. I can't read attachments such as Word/Excel documents from some people, i.e. they come out garbled. I can't tell if it is a problem with the Senders email client or at my end. Some attachments from other people come out OK. Is this something to do with the encoding when sent, and if so what is that? Help please!
    Thanks in advance.

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  3. #2
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    Re: Attachments come out garbled (5.5)

    Do you have Word and Excel insatlled and what versions do you have?
    What versions do the senders have?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #3
    Star Lounger
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    Re: Attachments come out garbled (5.5)

    Office 97 Standard SR2 (i.e. Excel & Word inc.) on the machine in question. On the one email where I know what was on the sender's machine they had Office 2000 (not SR1 or 2) & Windows 2000 Advanced Server SP-2 machine. Do they need to save back one version? I thought the file formats were compatible between Word/Excel 97/2000 - only Access file format is different, n'est-ce pas, and in any case it can be read, just not converted backwards once updated to Access 2000 format?

  5. #4
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    Re: Attachments come out garbled (5.5)

    There should not be a problem between these versions. I would save the attachment(s) to disk, start up Word and/or Excel and then try and open the saved file(s). If this works then something is messed up with your settings with the program associations.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #5
    Star Lounger
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    Re: Attachments come out garbled (5.5)

    I ask those sending me word processed attachments to make sure they have saved it in Rich Text Format. That way it doesn't seem to matter what word processing program was used. To Save a Word document in RTF format On the File menu, click Save As. In the Save as type box, click Rich Text Format (*rtf). Still this method won't help you with Excel though.

    Cheers, Darny

  7. #6
    Silver Lounger
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    Re: Attachments come out garbled (5.5)

    Wouldn't 'comma separated text' do the same for XL as RTF does for Word? You'd lose formulas etc, only getting values, but then that's what happens in RTF vs Word, too ...
    Beryl M


  8. #7
    Platinum Lounger
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    Re: Attachments come out garbled (5.5)

    define "garbled"

  9. #8
    Star Lounger
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    Re: Got IT

    Turns out the associations WERE screwed up, the association for *.doc was pointing to Word 2.0 (!) so all is going well now.

    Thanks to ALL ! ! [img]/forums/images/smilies/smile.gif[/img]

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