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  1. #1
    New Lounger
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    Formatting Incoming e-mails (Outlook 2000 SR1)

    My boss has just got Outlook 2000 and now he finds that if someone sends him an e-mail via the Internet, it's formatted as Plain Text (this didn't happen with 97). We found a way to change the formatting when he replies to the e-mails, but is there a way to change the default format for incoming e-mails?

    Thanks.
    Carmel

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Formatting Incoming e-mails (Outlook 2000 SR1)

    Surely the sender defines the mail format?

    Open an offending incoming mail, then View > Options

    If you find a line:
    Content-Type: text/plain;
    then it has been sent as plain text.

    Do you know what email client the sender is using? Check out:
    OL2000: How Message Formats Affect Internet Mail (Q241538)

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Formatting Incoming e-mails (Outlook 2000 SR1)

    This is not something that changed between 97 and 2000. Here are some possibilities:

    <UL><LI>Boss is being fooled by a different default font. Plain text displayed as Courier is obvious; it's less obvious in Times or Arial.

    <LI>Mail server configuration was changed. If the mail is passing through an Exchange Server, the administrator may be converting messages to plain text for security reasons.

    <LI>A format conversion plug-in is installed on the boss's computer.[/list]

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