<hr>Interestingly, if I select Update Field on the hyperlink for a Office 2000 user, the link will update and reflect the full UNC name and, therefore, will launch. But this is only a bandaid fix as the users cannot SAVE the file for this correction to stick.<hr>This might be a difference between Office 97 and Office 2000 that was added to aid in web authoring, but which is less helpful in a file server environment.
Is there any reason you could not update the links in 2000 and save over your original to resolve the issue for everyone? Would that create problems for the 97 users?
Alternately, you could add an AutoOpen macro (or Document_Open event procedure) to refresh all the fields when the users open the document. Then, even though it is a band-aid, it is a self-applied band-aid and the users won't have to go through the click-oops-refresh-click again cycle. The downside, of course, is that you might have different levels of macro security in effect and thus some users might get security prompts while for others it might not run at all.