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  1. #1
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    upgrading issues (Outlook 98/2000)

    To automate a work order, we set up this nifty little Access application that creates a word document that is attached to an email and goes to the appropriate location. This requires (long story here) that we use Outlook 2000. Unfortunately, my administrator is having problems upgrading from Outlook 98 to 2000 on the 4 NT machines we still have (he says it errors out and the error message isn't helpful).

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29>I was wondering if anyone out there had similar problems when upgrading from 98 to 2000 on Windows NT and are we missing something here?
    Carpy Diem, it&#39;s .

  2. #2
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    Re: upgrading issues (Outlook 98/2000)

    What is the not useful "error message "?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
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    Re: upgrading issues (Outlook 98/2000)

    I knew someone was going to ask that. That's what I asked them and they said it just didn't make sense. I'll try to ask them again and maybe that will give us a clue... <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>
    Carpy Diem, it&#39;s .

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    Re: upgrading issues (Outlook 98/2000)

    okay - here it is:

    When trying to run setup.exe:

    Title "Windows Installer"

    Message: "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

    Options: "OK" only

    When trying to run the installer package (msi file):

    Title "Microsoft Outlook 2000 Installation: Fatal Error"

    Message: "Installation ended prematurely because of an error."

    Options: "OK" only

    Does this help? <img src=/S/grovel.gif border=0 alt=grovel width=31 height=23>
    Carpy Diem, it&#39;s .

  5. #5
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    Re: upgrading issues (Outlook 98/2000)

    Being a NT machine, does the account being used to install Outlook have Admin rights?

    And what version of NT is it and what Service packs have been installed?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: upgrading issues (Outlook 98/2000)

    In response to your questions:

    Yes, the account being used when upgrading has admin rights.

    The version of NT is 4.0 with the most up-to-date service pack (6? or is that VB? I'm so confused).
    Carpy Diem, it&#39;s .

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    Re: upgrading issues (Outlook 98/2000)

    Is this copy of Outlook part of a Office suite or a single program package?

    If Office are you trying to install ONLY Outlook from the CD using Autorun or by selecting the "setup.exe" listed on the CD? If the later what folder on the CD is this "setup.exe" file located in?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: upgrading issues (Outlook 98/2000)

    It's fun to search for significant portions of error messages on the Lounge or on the MS Knowledge Base. Try <!post=Post #101009,101009>Post #101009<!/post>, for starters.

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    Re: upgrading issues (Outlook 98/2000)

    I'm printed out to show the admin. I was tempted to put something rude in the comments box on Microsoft but restrained myself.

    The way we usually install software on a machine is by accessing a drive where we store all the programs. This ensures that only authorized personnel install the software (security restrictions), and accounts for some machines we have that don't contain CD drives (which would be used as cup holders). What we're going to try to do is to reload the .msi file off the CD and try again. I'll let you and Dave know how it goes! <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
    Carpy Diem, it&#39;s .

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    Re: upgrading issues (Outlook 98/2000)

    Okay! We figured it out! Here's what happened:

    1. The NT machines usually have IE4.

    2. When Outlook 2000 starts to install, it also wants to upgrade to IE5.

    3. Since we're installing from a directory, rather than using the CD, the .msi file was "looking" for the IE5 folder.

    4. We didn't have the IE5 folder, as most of our machines have IE5.5 and we were trying to save space. The NT machines will eventually be replaced anyway, so there's no need to upgrade IE(they don't get on the internet).

    5. Once the admin copied the IE5 folder and data from the cd to the directory where we have the .msi file, Outlook 2000 installed without a hitch.

    Thanks, guys, for all your help! <img src=/S/groovin.gif border=0 alt=groovin width=21 height=21>
    Carpy Diem, it&#39;s .

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