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  1. #1
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    Tracking Changes (Word 97 SR-1)

    Problem occurring when using Track Changes. I've received a doc with track changes, and I start making my own changes. After, say 2 minutes, some of my changes change to a green color and the User information changes from my name to 'Unknown'. The date time an action are correct tho.

    Anyone know what is occurring there? What would produce 'Unknown'?

    Thanks - <img src=/S/doh.gif border=0 alt=doh width=15 height=15>

  2. #2
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    Re: Tracking Changes (Word 97 SR-1)

    jsm:

    Two things to check.

    1. Is your User Information correct? In other words, if you go to Tools|Options|User Information, do you see your name/initials there (or, at least, something other than "blank" or "unknown")?

    2. The different changes are most likely appearing in different colors because of a setting in Track Changes. Go to Tools|Options|Track Changes. Are any of those settings "by author"? If so, Word will mark changes made by each individual typist (as determined by the info in User Info) in a different color. This is particularly useful if you have multiple people making changes on a document.

    Hope that helps at least a bit...

    klyjen

  3. #3
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    Re: Tracking Changes (Word 97 SR-1)

    Are only your changes changing to 'Unknown', or are all the other authors' changes now showing as 'Unknown' as well?

    I don't have 97 anymore, but at least a couple of times had the following happen to a document: we had a document that was marked with track changes 'By Author' so that Word had assigned different colors to each author's changes.

    At some point Word crashed (probably unrelated to the track changes in the document). Reopened Word, got autorecovered version of the file that was opened, so saved that. Problem was, all of the tracked changes now had the same color, and they were all marked as author 'Unknown'.

    We were never able to find a solution to this one; it appears that Word's built-in 'By Author' track changes engine is fragile (haven't tried it though in 2000, probably the same).

    Gary

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