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  1. #1
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    Dr. Watson's error - Outlook.exe (Outlook 98 - Corporate)

    I wonder if anyone would be able to help me. We are using Windows NT -
    Outlook 98 with Word as email editor. We have a user who is experiencing
    Dr. Watson Outlook.exe errors continuously. This seems to happen when he is
    in an open email - he clicks on the print icon and then clicks on the cross
    to close the email. He then gets the Dr. Watson's error. I did a search on
    the Google website and someone had suggested deleting the OUTLPRNT*.* files
    from the local machine and in the roaming profiles folder then have the user
    relogin and try to print something. I did this - I only found one file
    named OUTLPRNT (we do not use roaming profiles so just ignored this part of
    it). Unfortunately however, this does not appear to have fixed the problem
    and he is still getting the Dr. Watson's error when he goes through the
    print email process.

    Any help anyone could give me would be much appreciated.

    Regards,
    Angela Ross

  2. #2
    Platinum Lounger
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    Re: Dr. Watson's error - Outlook.exe (Outlook 98 - Corporate)

    the error should say something like
    {this filename} caused and error in {this filename}
    what are the two file names?

  3. #3
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    Re: Dr. Watson's error - Outlook.exe (Outlook 98 - Corporate)

    MaryJ - sorry for delay in getting back to you. Dr. Watson's error has just occurred today. The message says:- "An application error has occurred and an application error log is being generated. Outlook.exe. Exception access violation (0xc0000005) address 0x6a4399b2".

    I'm not sure if this this is the information you require. I also had a look at the Drwtsn32.log and the message at the beginning of the log for this particular Dr. Watson error is:- "App: Outlook.dbg (pid=284) exception number c0000005 (access violation).

    Hopefully all this will mean something to you.

    Many thanks,
    Angela

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