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  1. #1
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    Word 2000 Templates (Office 2000 -- SRa1)

    We are migrating from Office 97 to Office 2000 soon. For the most part, all of the customization we have been using in Office 97 works just as well in Office 2000. We use DOCS Open 3.9 as our DMS, and the integration works fine.

    Here's the problem: When we open Word in Office 97 (via DOCS Open, which is always the case in our firm), our customized toolbars are available. If they are not visible, they are at least available in View/Toolbars. In Office 2000, these toolbars are only available upon opening or creating a document. Once the file has been opened, the toolbars are available, even if we close the document, leaving none open.

    Any ideas what changed between Office 97 and Office 2000 to cause this problem? More importantly, any idea how to fix it?

    BTW, I have received excellent help from this site in the past, for which I am most grateful.

    Regards
    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Have you tried testing this with DOCS Open out of the loop? try unintegrating DOCS and see what happens. I don't know if all the customizations you are referring to are new (in 2000) or were carried over from 97, but I do know that Microsoft (& DOCS Open) strongly discouraged keeping the normal.dot file when migrating from 97 to 2000.

    I hope this helps!
    Becky

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Yes, we have tried it both ways. Without the integration, we don't have this problem because Word opens with a new document loaded. We also created a new normal.dot using the macros provided by DOCS Open, adding our customization later. But we tested it before adding our customization with the same result. We saved our old normal.dot (I save everything, if at all possible). Our integraiton with DOCS works well, regardless of which normal.dot we use.

    Thanks for your quick response!

    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    I know that a switch exists for making DOCS Open open a blank document when Word is opened. I did a quick search on their KB for the instructions, but I couldn't find them. I'll see if I can find it in one of our manuals. Perhaps if DOCS Open opened a blank document, that would solve the problem? I think I remember this fixing the problem for us (sorry, we migrated over a year ago, and my memory is a little fuzzy now).

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    I'd like to use this option. I believe it involves removing a switch ( /ND ), but removing that is not an option here, for reasons no one can remember. I mention this because I wonder if this might jog your memory about this? Could /ND mean "No Document" loads? I have no administrative rights nor access to DOCS documentation, so I was hoping you might know. (If you know this, I could mention it to our administrator, who is loathe to change anything.)

    Thanks a million, Becky!

    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    I have NO idea what that that d does.

    I don't have any custom toolbars loading at startup, but one of my global templates does have a menu. When I Start|Run... "winword.exe /n" or "winword.exe /nd" the menu will not work. I can click the menu bar, and it appears to be active, but the menu does not drop down. This menu is persistent in the template and does not load through VBA, so it has no excuse for not loading. Apparently there is something about "/n" that affects the loading of commandbars in global templates. Very, very inconvenient.

    <img src=/w3timages/blueline.gif width=33% height=2><img src=/w3timages/blueline.gif width=33% height=2><img src=/w3timages/blueline.gif width=33% height=2>

    Microsoft has documented the behavior and its workaround is for the user to create a new blank document: WD2000: Custom Toolbar Is Not Loaded with Global Template or Add-in (Q220328). <exasperated sound> For fun, look at the "undocumented" startup switches in WD: Word Startup (Command-Line) Switches and Their Purpose (Q210565). I wonder why they came up with "/u - Has no effect and does not start Word"? April Fool's prank?

    I wonder if there's a way to load the toolbars using VBA in an AutoExec macro? Beyond my expertise, I'm afraid.

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Don't have time to test it (don't have time for much of anything these days! <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>), but wonder whether you could set Word to open a new document upon the application launching, and then have code in an AutoExec in a global (startup) template along the lines of:

    Documents(1).Close.

    At least a little less clunky than creating the new document manually....

    Gary

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    >> I wonder why they came up with "/u - Has no effect and does not start Word"? April Fool's prank?

    I don't have Word2000, but in Word97 the /u startup switch "unregisters" word - the opposite of /r. After using it Windows doesn't recognize Word documents any more. That might be Microsoft's idea of a prank...

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Thanks very much for the tip. In fact, I have your sites bookmarked and have learned a lot from you. I'm hoping to find a way to make this work, and if I do, I'll let you (and everyone) know.

    Thanks very much to all who have responded. The help from this list is amazing!

    Regards
    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Van, you're right on the money, though no one here is willing to remove the /ND switch from the launch method in DOCS Open -- it prevents a blank document from being open upon the load of Word (I found this out from another employee here late yesterday). The head of IT doesn't want a document ever to load without front-end profiling in DOCS. If I can find out from Microsoft why the templates are available in 97 (but not 2000) without a document being loaded, then I think I can find a method to force the issue (open with a document open and then close it). Once you open or create a document, even after you close it, the templates are available, so I'm convinced it has something to do with the fact that WD2K_97.dot (which is the renamed version of WD97_39.dot) doesn't load in 2000 until a document is opened.

    From what I've read of the documentation, I don't think the changes made by Wordin80.dot or Wordin2000.dot have anything to do with it, but I might be wrong. The reason I don't think so is that I've tried it with only the original templates, only Wordin2000.dot, only the changes from Wordin80.dot, etc.

    So I have two things to learn: (1) is there something different about the way 2000 (vs. 97) loads that prevents our template from loading? and (2) if so, can I convince the powers that be to give up the /ND extension in the launch method from DOCS Open, after which the document could be closed by macro, leaving the template loaded.

    If anyone has any further insight on this, I'd be delighted. I've already learned a lot.

    And Van, thanks a million for your help. I'll email you privately.

    Regards
    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Michael,

    I'm familiar with that installation -- I wrote some of it -- and maintained it for two years (and am grateful to the Lounge for assistance because I was a complete Newbie). Don't remember how we prevented a new document from loading when Word opens, but that was intentional, and might have been using the /n switch or the Wordin80.dot (incorporated into your Normal.dot) provided by DocsOpen might be closing the new document that Word automatically creates. I don't recall exactly, one of the two.

    If so, the answer is in Q220328 (Thanks Jefferson). The custom toolbars are in a global template that is loaded from the Startup folder (your WD97_39.dot), so you may HAVE to remove the switch to have the toolbars available when no documents are open, or modify the Wordin80.dot components. Then again -- you may not NEED the custom toolbars if no documents are open.

    Do the toolbars show up when you open any document? Do they take a long time to load? If so, this may not be a problem at all but a training issue because the "look and feel" will be different, but the functionality remains.

    I look forward to your answer to the above question so that the problem can be solved. Sheila Gerber wrote those macros and they are elegant and solid as a rock.

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Since your installation requires front-end document profiling in the DMS, no documents are allowed to be open unless they are profiled. So a state of "no documents open" is the default.

    The problem you describe is that the (modified and renamed) Standard toolbar and other custom toolbars do not display until a document is opened (according to Q220328, thanks again to Jefferson).

    Option 1. Since the (modified and renamed) Standard toolbar and other custom command bars used in your installation won't display because they are loaded in the custom template (the bug, this is what has changed from 97 to 2K) -- maybe you could put code in Normal.dot to show the toolbars because the bug does not affect Normal.dot. The article explains that the custom template is actually loaded, just the command bars aren't loading. They may be available to a call from Normal.dot. You might be able to fix this simply.

    Option 2. As in your previous post, modify the installation to allow loading a blank document and then closing it without letting the user see it. Sounds kind of kludgy though.

    Good luck.

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Here's a progress report:

    Given what you (and several others) told me, I tried to open and close a document as part of an AutoExec macro, but either that would invoke the DOCS Open profile page, or open and close a local document without leaving the customized toolbars available. I found a solution, and though it's not perfect, I thought I would share it with anoyone who's interested.

    I added this small macro to normal.dot (I can't my indentations to work here):

    Sub DocOpenClose()
    'Open & close doc to display toolbars
    Set adoc = NormalTemplate.OpenAsDocument
    ActiveDocument.Close
    End Sub

    I then placed a button on the standard toolbar labeled "Load Templates." After the little macro runs, Word is open without a document present but with toolbars available.

    If you (anyone) can foresee a problem with this, please let me know.

    And many thanks for your (and everyone's) help.

    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    Here's another update on this problem. I found a better solution. I put the following macro into a template that lives in c:Program filesMicrosoft OfficeOfficeStartup:

    Sub AutoExec()
    'Open & close doc to display toolbars
    Set adoc = NormalTemplate.OpenAsDocument
    ActiveDocument.Close
    End Sub

    I had tried uputting such an AutoExec file into Normal.dot, but it didn't work. Now that it's in another template that attaches after normal.dot is loaded, Word opens with no document loaded and all customized templates available. I would have tried this earlier, but I didn't think it would work any differently than it did while in normal.dot, but I was wrong.

    Thanks again to everyone for the help they've given me.

    Regards
    Michael Dagley

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    Re: Word 2000 Templates (Office 2000 -- SRa1)

    I'm sorry I missed this post earlier otherwise I would have warned you sooner.

    I had similar problems at my firm and resolved the issue in the same way you describe, opening and closing a blank document. This has a bad side effect whenever Word is attempting to recover documents. Depending on the timing of your opening, the 'Active Document' may be a document that was recovered. This code then closes the recovered document and leaves your blank document open.

    We changed the opening of Word to open a blank document in order to display the firm toolbar. No problems since doing this (for almost a year now).

    Hope this helps.
    Gregg Johnson (ggg)

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