One of my Reps has a new laptop that came with Windows XP on it. We have a Windows 2000 server/network. Strange events have been happening that I cannot determine how to correct. For example, when he receives a word document, he opens it to read and then attempts to print. The word window will begin flashing. The document locks. If he clicks on the window on the task bar to another program and then goes back to word, the printer dialog box will then appear and he can print. Unless he goes through this ritual he cannot print. Also, he is unable to print at all with Publisher. Once he clicks on the print option, the program automatically closes stating there is an error but we don't know what the error is. Can anyone assist me with these strange actions? Thanks. Kelley