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  1. #1
    New Lounger
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    Outlook 2000 SR1 won't open (2000/SR1)

    Running Office 2000 SR1 on Windows 98 client. Someone attempted to install BitWare fax software on my PC but install bombed. Since then, I have been unable to open Outlook. Briefly get Outlook logo and then it just hangs from that point on. Don't receive any error message and have to "end task".

    Initially I removed Outlook 2000 and then reinstalled but to no avail. Next I completely removed the Office 2000 suit, reinstalled it but to no avail. I tried removing all Outlook profiles, creating a new one and pointing to a brand new PST file (using Internet Mail). Nothing has worked. Outside of reformatting my hard drive and reloading everything, don't know what else to try.

    Any suggestions?

  2. #2
    Platinum Lounger
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    Re: Outlook 2000 SR1 won't open (2000/SR1)

    first, find extend.dat and delete it. then find all copies of mapi32.dll and delete them. then find fixmapi.exe and run it.

  3. #3
    New Lounger
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    Re: Outlook 2000 SR1 won't open (2000/SR1)

    OK, i tried that but still no go. After deleting those files and running the fixmapi.dll, Outlook still hangs on opening it.

    I just came across some switches that can be used when opening Outlook. If I use the "/safe" switch, it opens and I can get to my old mail. If I turn off any of the items individually (i.e. preview pane, exts, etc), I'm back to where Outlook won't open.

    Using the /safe switch, it appears I can send email out but new mail won't come in. I'm assuming this is because of the switch. I can use Outlook Express without any problems.

  4. #4
    New Lounger
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    Re: Outlook 2000 SR1 won't open (2000/SR1)

    Typo. . . . meant ran fixmapi.exe (not fixmapi.dll).

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