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  1. #1
    New Lounger
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    File in Use error (2000/XP)

    Hello all,

    I've run into a minor (I hope) problem with Excel 2002 and Word 2000. I help support users on a decent size network (3000+).

    I have had several users run into a problem with the afore mentioned product. Sporadically these two programs will give them a "File in Use" error. It tells them that the file in question is locked for editing by themselves. It gives the the "Read Only", "Notify" or "Cancel" option.

    I've checked every setting within both programs I can think of for "Read Only" protection and never found anything that was amiss. I have also checked with the network admins to make sure these users haven't somehow logged on multiple times onto the network.

    Any help with this problem would be GREATLY appreciated.

  2. #2
    Silver Lounger
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    Re: File in Use error (2000/XP)

    Sometimes, when network connection was closed unexpectedly, shared files on network drives remain marked "in use". The flag is corresponded hidden temp file like ~$....doc or ~$....xls (where ... is reminder of the filename). Check the server with shared drives for open connections, close all of them and delete Office temp files. Advice users to close Office applications before disconnecting from the network.

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: File in Use error (2000/XP)

    In particular, it can happen when Word or Excel crashes, and thus fails to remove the temp file. Instruct your users not to allow that to happen either. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

  4. #4
    New Lounger
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    Re: File in Use error (2000/XP)

    Thank you both for the information.

    I've passed it along to the other techs and hopefully we'll be able to track this down. The Word issue I definately believe is a Chair to Keyboard Input error but haven't been able to confirm.

    I'll keep you all up to speed as it develops.

    Thanks again.

  5. #5
    Plutonium Lounger
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    Re: File in Use error (2000/XP)

    This can certainly happen when they either forget the file is open or lose track of it and try to open it again.
    Charlotte

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